Business Systems Administrator

Stinger is seeking a Business Systems Administrator to join our IT team in a hands‑on role managing, maintaining, and improving the cloud business systems that power our operations, including our NetSuite ERP, the connected SaaS applications around it, and our Microsoft cloud environment. The ideal candidate is a versatile problem‑solver who understands how business processes translate into systems and takes ownership of keeping users, data, and integrations running smoothly - including hands‑on experimentation with and implementation of AI capabilities, in alignment with company‑wide AI initiatives. This role owns day‑to‑day administration, support, and execution so application leadership can focus on strategic initiatives, offering the opportunity to make a direct impact by keeping the systems the entire business relies on running and improving. Key Responsibilities: Administer, maintain, and improve the NetSuite ERP environment, including roles and permissions, saved searches, workflows, custom records and fields, forms, dashboards, and scheduled processes Manage and monitor integrations between business systems using Celigo, including building and maintaining integration flows, troubleshooting sync errors, and ensuring data integrity across platforms Administer and support our connected business applications - including Shopify, Zendesk, Smartsheet, and Expensify - handling configuration, user provisioning, troubleshooting, and vendor escalations Manage the user lifecycle across our Microsoft environment, including Entra ID account provisioning and deprovisioning, Microsoft 365 administration, licensing, group management, and access controls Administer single sign‑on (SSO) and application access for our business systems portfolio, maintaining least‑privilege access and security best practices such as MFA and conditional access Partner with Finance, Operations, and other business stakeholders to gather requirements, and work with the Director of Applications to prioritize and implement system configurations, automations, and process improvements Serve as a key stakeholder and hands‑on participant in AI initiatives across our business systems, helping evaluate, pilot, configure, and adopt AI capabilities in NetSuite, Zendesk, Microsoft 365 (Copilot), and related tools in partnership with the role or team owning company‑wide AI implementation Build and maintain reports, saved searches, and dashboards that give business teams visibility into operations and support data‑driven decisions Provide day‑to‑day support for business systems and general IT requests, troubleshooting issues, performing root cause analysis, and escalating to vendors when needed Develop automation (PowerShell or similar) to streamline user management and routine administrative tasks Create and maintain documentation for system configurations, integrations, and business processes Required Qualifications & Skills Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience 3‑5 years of experience administering cloud business systems and SaaS applications in a business systems administrator, business systems analyst, or similar role 3+ years of hands‑on NetSuite administration experience, including roles and permissions, saved searches, workflows, custom records and fields, forms, and CSV imports; experience maintaining and improving a customized production instance is essential Experience administering a Microsoft cloud environment, including Entra ID (Azure Active Directory) and Microsoft 365 - user lifecycle management, licensing, groups, and access controls Experience managing integrations between cloud applications - Celigo or a comparable iPaaS platform - including troubleshooting data flows end to end Working knowledge of core business processes (order‑to‑cash, procure‑to‑pay, record‑to‑report) and how they are implemented and supported in an ERP Practical, hands‑on experience using generative AI tools (such as ChatGPT, Claude, or Microsoft Copilot) to improve productivity and solve problems, and a working understanding of how AI features and tools integrate with cloud business systems Demonstrated ability to troubleshoot complex system issues, perform root cause analysis, manage competing priorities, and communicate clearly with non‑technical stakeholders Preferred Skills & Qualifications: NetSuite certifications (SuiteFoundation, NetSuite Administrator) or demonstrated equivalent expertise Exposure to NetSuite development tools - SuiteScript, SuiteQL, or Suitelets - and comfort partnering with developers or consultants on customizations Hands‑on administration experience with Shopify, Zendesk, Smartsheet, or Expensify Proficiency in PowerShell scripting and experience with SSO/SAML and SCIM‑based automated provisioning Experience implementing or administering AI features within business applications (e.g., NetSuite AI capabilities, Zendesk AI agents, Microsoft 365 Copilot), building AI‑assisted automations or agents, or working with LLM APIs Familiarity with IT service management or ticketing systems, change management practices, and security best practices Experience supporting a cloud‑first company environment Environmental/Physical Requirements: Must be able to sit and stand for long periods of time Crouching, kneeling, standing, walking, pushing, and lifting occasionally Operating computer, telephone, voicemail, and other office equipment regularly Must be able to lift up‑to 25lbs on a regular basis #J-18808-Ljbffr Stinger