Real Estate Appraisal Supervisor

Overview

The Real Estate Appraisal Supervisor is responsible for overseeing the daily operations of the Real Estate Appraisal function ensuring the timely and compliant delivery of appraisal and valuation services in support of the Banks lending activities. The role supervises appraisal staff manages vendor relationships monitors workflow and service levels and ensures compliance withregulatory requirements appraisal independence standards and Bank policies.

The Real Estate Appraisal Supervisor serves as a subject matter expert and primary escalation point for appraisal-related matters while supporting business partners maintaining quality standards and driving operational effectiveness within the appraisal process.

What Youll Do:

Appraisal Operations & Workflow Management

• Supervise the day-to-day activities of the Real Estate Appraisal team.
• Manage appraisal workflow assignment distribution capacity planning and prioritization to ensure service-level commitments are met.
• Monitor appraisal turnaround times and operational metrics and implement process improvements as appropriate.
• Serve as the primary escalation point for complex appraisal issues and valuation disputes.
• Ensure the timely ordering review delivery and tracking of appraisals and valuation products.

Regulatory Compliance & Risk Management

• Maintain compliance with Interagency Appraisal and Evaluation Guidelines FIRREA USPAP and all applicable regulatory requirements.
• Ensure adherence to appraisal independence requirements and related Bank policies.
• Monitor quality control procedures and appraisal review processes.
• Identify and escalate appraisal-related risks exceptions and policy concerns.
• Support internal audits regulatory examinations and compliance reviews.

Vendor Management

• Oversee relationships with Appraisal Management Companies (AMCs) appraisal firms and other valuation providers.
  
• Monitor vendor performance service levels quality standards and compliance with contractual obligations.
• Assist with vendor evaluations onboarding and periodic performance reviews.
• Support negotiation and administration of vendor agreements in partnership with leadership.

Business Partner Support

• Partner with Lending Credit Administration Residential Commercial Wealth and Special Assets teams regarding appraisal requirements and valuation issues.
• Provide guidance and education on appraisal regulations policies and procedures.
• Support the resolution of valuation-related issues impacting transactions and portfolio management activities.

Leadership & People Management

• Supervise and develop appraisal staff through coaching training performance management and career development activities.
• Foster a collaborative customer-focused and risk-aware culture.
  
• Establish team goals and monitor individual and team performance expectations.
• Support succession planning and workforce development initiatives.

Reporting & Process Improvement

• Prepare and analyze operational reports productivity metrics service-level reporting and management dashboards.
• Identify opportunities to improve efficiency quality controls and client experience.
• Participate in departmental projects and strategic initiatives as assigned
• Support implementation of technology enhancements and process automation efforts.

Qualifications

• Minimum 5-7 years of real estate appraisal valuation appraisal review or appraisal operations experience.
• Minimum 2-3 years of supervisory team lead or leadership experience preferred.
• Experience supporting residential and commercial real estate lending environments preferred.
• Experience working within a regulated financial institution preferred.
• Strong knowledge of appraisal principles valuation methodologies and appraisal regulations.
• Understanding of Interagency Appraisal and Evaluation Guidelines FIRREA and USPAP requirements.
• Strong analytical and problem-solving skills.
  
• Ability to interpret complex appraisal reports and valuation analyses.
• Excellent organizational and project management skills.
• Strong relationship management and communication skills.
  
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in appraisal management systems Microsoft Office Suite and reporting tools.

Licenses/Certifications

• State Certified General Real Estate Appraiser.
• Appraisal Institute designations (MAI SRA).

Education

• Bachelors degree in Business Finance Real Estate Economics or related field required.
• Equivalent combination of education and experience may be considered.

Special Instructions to Candidates

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race color religion sex national origin age disability genetic information protected veteran status or any status protected by federal state or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process applicants are not permitted to use AI-enabled devices during interviews including AI glasses or similar wearable technology that can record transmit or generate real-time information.

Applicants who require a reasonable accommodation to participate in the interview process should contact in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.

Required Experience:

Manager