Hotel Front Desk Agent

Job Description

Job Description

As a Front Desk Agent, you are the heart of our guest experience and the very first impression of our hotel. You’ll set the tone for every stay by creating a warm, welcoming, and professional environment where guests feel valued from the moment they arrive.

In this role, you’ll combine great customer service with strong attention to detail as you assist with check-ins, check-outs, reservations, and guest inquiries. We’re looking for someone who is naturally friendly, dependable, and takes pride in delivering exceptional hospitality every day.

$17 per hour

• Greet every guest with a warm, friendly, and professional welcome.
• Handle guest check-ins and check-outs accurately and efficiently.
• Verify reservations, room assignments, payment methods, and guest details.
• Respond promptly and thoughtfully to guest questions, requests, and concerns.
• Answer and route incoming phone calls in a courteous and professional manner.
• Process guest payments accurately using cashless systems and maintain proper transaction records.
• Partner with Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences.
• Stay knowledgeable about hotel services, amenities, and local attractions.
• Address guest concerns with professionalism and escalate when needed.
• Accurately document guest requests, incidents, and shift notes in the pass-on log.
• Follow all hotel safety, security, confidentiality, and emergency procedures.
• Maintain a clean, organized, and welcoming front desk area.
• Support the team by completing other duties as assigned.

• One (1) year of hotel front desk, hospitality, or customer service experience preferred.
• Experience with Opera Cloud or a similar property management system is a plus.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to stay calm, organized, and effective in a fast-paced environment.
• Flexible availability, including nights, weekends, and holidays.

The Wyndham Atlanta Buckhead Hotel & Conference Center is located at 3405 Lenox Road NE, Atlanta, GA 30326.

At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.

GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.