Bakery Sales Associate/Order Specialist

Job Description

Job Description

Description:

Who is Wilson Farm?

Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.

Who are we looking for?

Wilson Farm is hiring a full-time Bakery Sales Associate/Order Specialist to join our Bakery Department . This position starts at $18/hour.

Primary Responsibilities:

• Create a welcoming and positive customer experience
• Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice
• Take specialty orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled
• Keep customers informed about the order process and make follow-up calls as needed
• Resolve customer complaints involving management as necessary
• Set up bakery products and be ready for store openings/closings
• Assist customers both in person and by phone with questions and selecting products
• Stocking and replenishing shelves with appropriate products as needed
• General clean up, organizing of bakery area to maintain neat appearance
• “Writing" on some standard cakes - we will teach you!
• Other related tasks as assigned by department Manager and Assistant Manager

Experience/Qualifications needed

• Outstanding customer service skills, excellent work ethic
• Enthusiastic, outgoing personality; positive attitude
• Reliable/punctual - reliable transportation
• Excellent communications skills - answering the phone and in person
• Must be at least 18 years of age to hold this position

Work Schedule

• Full-time (45-50 hours/week).
• Schedule will be a “closing” schedule on weekdays and weekend days
• Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs

Physical requirements

• Standing/bending/reaching for periods of time
• Up/down stairs; in/out of coolers to access products for store retail floor
• Must be able to frequently lift/move approx. 30+lb racks of baked good products

Benefits:

• Competitive wages commensurate with experience.
• Health and Dental insurance with generous premium contribution by Wilson Farm
• 401 (k) plan with employer match
• 25% employee discount
• Friendly, customer-driven environment
• Paid time off

Wilson Farm, Inc. is an E/O/E.

Requirements: