Senior Desktop & Endpoint Support Engineer

We are seeking an experienced Desktop Administrator to provide high-quality desktop and endpoint support for our organization. The ideal candidate will manage and troubleshoot desktops, laptops, and peripherals, ensuring smooth operations and user satisfaction across the enterprise. Primary Responsibilities Provide L2 support for desktops, laptops, printers, mobile devices, and peripherals. Install, upgrade, and patch Windows 7/10/11 operating systems on desktops and laptops. Diagnose and resolve user issues including OS, hardware, software/application, network, and account setup problems. Perform OS installations, driver updates, and software/hardware configurations. Use EUC tools like SCCM for endpoint patching and Intune for mobile device management. Utilize ITSM/ticketing systems (ServiceNow, BMC Remedy, Jira) to manage and resolve tickets while ensuring SLA compliance. Provide remote support using tools such as Bomgar, LogMeIn, MS Teams. Coordinate with vendors for hardware repairs and warranty services. Work closely with other IT teams for escalated issues and maintain strong communication with end users. Ensure endpoint security compliance with antivirus, device encryption, and Trend Micro tools. Technical Skills Operating Systems: Windows 10 / Windows 11 administration Productivity Tools: Microsoft Office / Microsoft 365 Directory Services: Active Directory / Azure AD Endpoint Management: SCCM / Intune Networking: Basic TCP/IP, DNS, DHCP ITSM Tools: ServiceNow, BMC Remedy, Jira Experience 4–5 years of hands-on desktop support experience. Strong troubleshooting skills for both hardware and software issues. Proven ability to manage multiple tickets and meet SLA requirements. #J-18808-Ljbffr Veriipro