Shop Coordinator

Now Hiring: Shop Coordinator - Houston, TX

(Service Operations | Customer Support | Shop Scheduling)

Mustang Cat is actively seeking a Shop Coordinator to support the Machinery Service Department in Houston, Texas. In this role, you will assist the Service Supervisor in the day-to-day operations of the shop, ensuring timely and efficient equipment service, customer communication, and repair coordination.

Top Benefits for Shop Coordinators at Mustang Cat:

• Great Work-Life Balance
• On-Premise Clinic
• Opportunity for Overtime
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Match
• Paid Vacation, Sick Time & Holidays

What You'll Do as a Shop Coordinator:

• Schedule and coordinate repairs between teams
• Review invoices for accuracy and process warranty documentation
• Monitor production and efficiency, reporting key metrics
• Enforce safety and contamination control practices
• Provide technical support to internal stakeholders
• Communicate effectively with technicians, Product Support Sales Reps, and customers
• Step in for the Service Supervisor during absences and assist with delegated tasks

What You Bring:

• High school diploma or equivalent required
• 1-2 years of dispatching or coordination experience in a service or repair-related industry
• Excellent customer service and organizational skills
• Strong computer skills, including Microsoft Office Suite
• Ability to multitask and prioritize in a fast-paced environment
• Professional communication across phone, email, and in-person interactions

Preferred Qualifications:

• Mechanical aptitude or background in equipment repair/service
• Spanish speaking skills are a strong plus
• Familiarity with Caterpillar equipment, service scheduling systems, or CRM platforms is beneficial

Join Mustang Cat , where you'll help power the projects that build and sustain Texas. Apply now to start your career with a respected leader in equipment solutions!

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Mustang Cat is an Equal Opportunity Employer.