Front Office Night Auditor (3 Nights per Week)

Job Description

Job Description

Description:

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a reliable and detail-oriented Front Desk Night Auditor to serve as the overnight face of the resort. This position is responsible for ensuring smooth overnight operations at the front desk, assisting guests with late-night needs, and performing essential auditing tasks to reconcile the day’s financial transactions. This is a great opportunity for someone who is dependable, customer-service focused, and comfortable working independently in a serene overnight environment.

SCHEDULE

Thursday, Friday, and Saturday nights, 9:00 PM – 7:00 AM (full-time). Weekend and holiday availability required. Opportunity to pick up occasional day shift is also available if desired.

WHAT YOU’LL DO

Guest Experience & Service Delivery

• Greet and assist guests with check-ins, check-outs, and general inquiries in a professional and courteous manner
• Serve as the primary contact for guest needs during overnight hours
• Respond to emergency situations and coordinate with relevant departments as needed
• Provide resort information and recommendations to enhance the guest experience

Audit & Administrative Tasks

• Complete nightly audit of all daily financial transactions and ensure accuracy of guest folios
• Prepare daily summary reports for management and accounting
• Post charges and payments to guest accounts
• Balance and reconcile front desk cash drawer and credit card transactions
• Monitor room availability and manage overnight reservations or walk-ins

Operations & Safety

• Maintain a clean, secure, and welcoming front desk and lobby area
• Conduct nightly property walks and ensure security measures are in place
• Follow all company procedures and maintain accurate records of overnight incidents or issues

ABOUT YOU

• A dependable night owl who thrives in a quiet, independent work environment
• Approachable, courteous, and calm under pressure
• Highly organized with strong attention to detail
• Able to handle sensitive guest situations with discretion and professionalism

REQUIREMENTS

• Previous experience in hospitality, customer service, or night audit strongly preferred
• Previous experience using Property Management Systems (e.g., Maestro, Opera, etc.)
• Comfortable working overnight shifts, weekends, and holidays
• Proficiency with computers and ability to learn property management systems
• Strong communication and basic math/accounting skills
• Ability to stand for long periods and lift up to 25 lbs occasionally

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive hourly wage with a consistent overnight schedule (Thursday–Saturday)
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO and on-property perks