Office Manager - Residential Services

Office Manager – Orchestrate Operations and Elevate Customer Experience Job Overview Company: Superior Plumbing & Drain Salary/Pay Rate: $60,000-$68,000, based on experience. Location: Las Vegas, Nevada Job/Employment Type: Full Time Project Scope: Residential home services. Mandatory Licenses & Certifications: None Required The Opportunity You will serve as the operational heartbeat of our Las Vegas branch, transforming administrative workflows into a competitive advantage. This role offers the unique opportunity to lead a residential service office through a high-growth transition while ensuring every customer interaction reflects our commitment to craftsmanship and integrity. How You Will Make an Impact Orchestrate daily front-office workflows to ensure maximum operational speed and administrative accuracy. Synchronize dispatch and scheduling activities to optimize technician routes and reduce response times. Manage high-volume customer communications to deliver a premium service experience at every touchpoint. Execute precise invoicing and billing processes to maintain healthy branch cash flow and financial accountability. Standardize internal paperwork and documentation protocols to support a seamless post-acquisition transition. Lead administrative change management initiatives to align local office functions with modern company standards. Cultivate a stable and dependable office environment that supports field teams and ownership goals. Required Qualifications & Experience Proven experience managing office operations within a residential service or trade-based business. Demonstrated proficiency in dispatching, complex scheduling, and service-industry software. Strong background in financial administration, including invoicing, billing, and basic collections. Proven ability to lead administrative teams through periods of organizational change or transition. Exceptional organizational skills with a track record of meeting deadlines in fast-paced environments. Preferred Qualifications & Experience Advanced experience with ServiceTitan, FieldEdge, or similar residential service management platforms. Previous leadership involvement in a business acquisition or ownership transition environment. Deep familiarity with the Las Vegas residential service market and local customer expectations. Compensation & Benefits Competitive base salary tailored to your industry leadership experience. Comprehensive paid time off and holiday schedule. Professional development opportunities within a growing national network. Collaborative work environment focused on innovation and tradition. About Us Superior Plumbing & Drain is dedicated to advancing industries through a combination of technology, integrity, and superior customer service. We build on tradition while embracing innovation to create a stronger future for the residential trades. Superior Plumbing & Drain is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. #J-18808-Ljbffr Superior Plumbing & Drain