IT Technician

Sierra Pacific Industries is a fourth-generation family-owned company that operates one of the largest lumber and millwork production facilities in the United States. We are looking for an IT Technician to join our IT team in Phenix City, Alabama (non‑remote position). The role involves supporting daily IT operations across our U.S. sites and ensuring a positive user experience. About the Position Actively support the company IT operations throughout the U.S., utilizing strong PC and network knowledge Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote‑control tools Communicate with users to provide positive results and excellent user experience Coach and demonstrate best practice problem‑solving methods for users Build, diagnose, and repair PCs, laptops, and printers Efficiently and conscientiously manage an inventory of computer components and supplies Address various concurrent issues with timely and effective resolution Understand file/folder sharing, device sharing, and permissions Troubleshoot various network and Wi‑Fi issues to completion Work effectively within a Help Desk covering multiple time zones Install and support Microsoft, IBM i, and other business software and licensing Qualifications Two years’ computer and network problem‑solving experience (commercial/large network environment a plus) Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID Experience with Microsoft Windows, Microsoft 365, and Exchange Working knowledge of TCP/IP, DNS, DHCP, and Group Policies Familiarity with remote connections to a business network: VPN, Wi‑Fi, WANs, & LANs Experience with Zebra label printers is preferred CCNA and/or A+ certifications or equivalent education is recommended Business network, wireless, and VOIP skills preferred Knowledge of anti‑virus software and other desktop security products is preferred Ability to successfully work both independently and in a team environment Benefits Excellent low‑cost health benefits (medical, dental, and vision) Full Health Benefits Plan with low‑cost premiums Retirement plan with employer‑paid contributions and additional company matching Paid vacation and 10 holidays Company‑paid life insurance Business network, wireless, and VOIP skills preferred The general wage range for this position is $24 – $30 per hour, depending on experience, skills, knowledge, and education. We are an Equal Opportunity Employer (EOE), including those with a disability and veterans. #J-18808-Ljbffr