Financial Aid Advisor

Required Qualifications Bachelor's Degree (foreign equivalent or higher). Two years of full-time financial aid experience to include a working knowledge of financial aid programs OR one year of full-time experience in a financial aid office with 5+ financial aid NASFAA credentials. Experience interacting with students and their families. Experience with financial aid automated systems. Computer proficiency with Microsoft Office products or Google Apps. Experience presenting, training, and/or conducting workshops. Preferred Qualifications Master's Degree (foreign equivalent or higher). Experience advising students and/or families on financial aid processes. Financial Aid experience in a SUNY or NY State University. Brief Description of Duties The Financial Aid Advisor will provide direct financial aid counseling and customer service via telephone, email/electronic notification and in person to students and their families regarding financial aid application, eligibility, awards, processes, guidelines and standards. The Financial Aid Advisor is responsible for assisting with major administrative processes such as Verification, State Programs, Satisfactory Academic Progress, Loan Certification, Financial Literacy, etc. The Financial Aid Advisor will be assigned to support specific financial aid programs. The Financial Aid Advisor will represent the university at recruitment functions. The successful incumbent will have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. Assist in the review of student/family income analysis to ensure compliance with state and federal. Conduct financial aid workshops and orientations virtually and in-person as needed. Review and evaluate financial aid applications for eligibility in accordance with appropriate regulations and policies. Advise students and families about financial aid application, awards, and general financial aid processes. Assist appropriate financial aid leadership team members in the administration of special programs including but not limited to, Financial Aid Communications and outreach, verification, professional judgment, etc. Work with the Customer Service Team to improve the office's proactive approach for student outreach regarding their financial aid processes. Professionally communicate with students over the phone, via email, and in-person regarding missing documents and the impact on their financial aid. Perform strategic outreach to ensure student response and timely submission of financial aid documents. Other duties or projects as assigned as appropriate to rank and departmental mission. Special Notes This position will be based on campus in Stony Brook, NY. This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption. In addition to the employee's base salary, this position is eligible for $4000 UUP annual location pay, paid biweekly. For this position, we are unable to sponsor candidates for work visas. Resume/CV and cover letter should be included with the online application. Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at View phone number on click.appcast.io or visit OEA. In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here. Visit our WHY WORK HERE page to learn about the total rewards we offer. #J-18808-Ljbffr