Bilingual Customer Service Representative - English/Spanish

Bilingual Customer Service Representative – English/SpanishPay: From $17.00 per hour Schedule: Full-time Experience: 6+ months of customer service experience Language: Bilingual English/Spanish required Work Setting: In-office training with potential work-from-home opportunity after approximately 90 daysStart Your Career in Customer ServiceAre you bilingual in English and Spanish and looking for an opportunity to build a professional career?We are hiring Bilingual Customer Service Representatives for an entry-level customer service and collections position. Previous collections or call center experience is not required. Paid training, coaching, and ongoing support are provided.If you have at least 6 months of customer service experience in any industry, we want to hear from you. Your experience can come from retail, restaurants, fast food, hospitality, front desk, office administration, customer support, sales, call centers, or other customer-facing roles.This is an excellent opportunity for someone looking to transition into an office, call center, financial services, accounts receivable, or customer service career.Why You'll Want to Work HereEntry-level opportunity: No previous collections experience requiredPaid training: Learn customer service, collections, account management, compliance, and payment processingPotential remote work: After training and consistently meeting performance expectations, you may be eligible to work from home, typically after approximately 90 daysStay onsite if you prefer: Employees may continue working in the officeFull-time benefits: Medical, dental, vision, 401(k), and paid time offCareer growth: Build valuable customer service, call center, financial services, and account management experienceUse your bilingual skills every day: Assist customers in both English and SpanishCoaching and support: Receive ongoing feedback and tools to help you succeedWhat You'll DoAs a Bilingual Customer Service Representative, you'll speak with customers in both English and Spanish about account balances, payments, and available payment options.You'll receive training on the company's systems, processes, compliance requirements, and collections procedures.Your responsibilities will include:Handle inbound and outbound customer service calls in English and SpanishAssist English- and Spanish-speaking customers with account questionsExplain balances, payments, account information, and available optionsHelp customers establish payment arrangements within approved guidelinesProvide professional, respectful, and solutions-focused customer serviceAccurately enter notes and document customer interactions in internal computer systemsRespond to customer questions, concerns, disputes, and requestsNavigate multiple computer screens and systems while speaking with customersMeet established expectations for customer service, call quality, productivity, and KPIsFollow company policies and applicable collections and consumer protection regulations, including FDCPA requirementsProtect confidential customer and account informationWhat We're Looking ForRequiredBilingual in English and SpanishAt least 6 months of customer service experienceCustomer service experience may come from retail, fast food, restaurants, hospitality, call centers, offices, sales, front desk, reception, or other customer-facing environmentsStrong verbal communication and listening skillsComfortable speaking with customers over the phoneProfessional, friendly, and respectful communication styleComfortable using computers and learning new softwareAbility to navigate multiple screens while entering information accuratelyGood attention to detail and documentation skillsAbility to handle difficult or sensitive customer conversations professionallyReliable attendance and punctualityWillingness to learn customer service, collections, accounts receivable, and payment processing proceduresNo Collections Experience RequiredPrevious experience in collections, accounts receivable, financial services, or a call center is helpful but not required. We provide paid training for candidates who have strong customer service skills and are ready to learn.Customer Service Experience Can Come From AnywhereYou do not need previous office or call center experience to qualify. We encourage applicants with customer service backgrounds such as:Retail AssociateCashierRestaurant Team MemberServerFast Food Team MemberHospitality AssociateFront Desk RepresentativeReceptionistCustomer Service RepresentativeCustomer Support RepresentativeSales AssociateCall Center RepresentativeBank TellerCollections RepresentativeAccounts Receivable RepresentativeIf you are comfortable working with customers, communicating professionally, using a computer, and learning new skills, this could be a great next step in your career.Training & Work-From-Home OpportunityThis position begins in person so you can receive hands-on training, coaching, and support.After completing training and consistently meeting established performance, attendance, call quality, productivity, and KPI expectations, employees may become eligible for fully remote/work-from-home status, typically around 90 days.Remote work is not guaranteed and is based on successful completion of training and continued performance. Employees who prefer working onsite may remain in the office.About the CompanyOur client is a professional accounts receivable management and customer service organization that helps consumers understand and resolve outstanding account balances.The company focuses on professional communication, compliance, customer service, and helping consumers identify realistic payment solutions.BenefitsFull-time employees have access to benefits including:Medical insuranceDental insuranceVision insurance401(k)Paid time offPaid trainingOn-the-job trainingCareer development opportunitiesEqual Opportunity EmployerWe are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.Job Type: Full-time Pay: From $17.00 per hour Experience: Customer service: 6 months required Language: Spanish and English required Work Location: In person during training, with potential eligibility for remote work after approximately 90 days and meeting performance requirements Crafted Staff