Billing Clerk

Full Time Clerical Houston, TX, US Job Summary The Billing Clerk is responsible for reviewing daily tug activity reports, applying contractual tariffs, generating accurate invoices, reconciling billing records, and maintaining supporting documentation for multiple operating companies. This role works closely with Operations, Accounting, and customers to ensure timely and accurate billing, resolve discrepancies, and support financial reporting. The position requires strong attention to detail, analytical skills, and the ability to manage multiple priorities in a fast-paced maritime environment. Key Interactions Company employees, executive leadership, senior client leadership, mariners, industry associations, and 3 rd party vendors Knowledge, Skills, and Qualifications Ability to communicate effectively and professionally in all business interactions Ability to learn, understand, and apply company policies, procedures, and the Towing Safety Management System (T.S.M.S.) in the performance of assigned duties Adhere to all company policies and applicable regulations Analyze, troubleshoot, and resolve issues, escalating when appropriate Demonstrate professionalism, sound judgment, and customer service in all interactions Interpret and follow complex written and verbal instructions Knowledge of billing processes, tariff structures, and invoice preparation Knowledge of Microsoft Office applications and business software systems Learn and apply company policies, procedures, and the Towing Safety Management System (T.S.M.S.) Maintain confidentiality of sensitive business and personnel information Manage multiple priorities while maintaining accuracy and service standards Requires proficiency in standard business hardware and software, including Microsoft Office and web-based systems Strong attention to detail, analytical ability, and problem-solving skills Strong ethical conduct, professionalism, and strong interpersonal skills Support departmental and organizational goals and objectives Understanding of customer service principles and business communication practices Understanding of geographic service areas and operational locations Work independently and collaboratively in a team environment Essential Functions Ability to comply with company safety procedures, requirements, and applicable regulatory standards while performing assigned duties Ability to learn and effectively utilize company-specific software and reporting systems Adhere to all company policies, procedures, and applicable regulations Analyze billing data and identify discrepancies, uncertainties, or exceptions requiring operational clarification Apply tariffs to daily towing activities and allocate activities to the appropriate billing entities Complete special projects and additional duties as assigned Download and review daily tug activity reports from the Integrator system Generate and distribute daily billing statements to parent companies Identifies discrepancies, researches issues, and develops effective solutions Maintain knowledge of applicable tariffs and their proper application Monthly close process to include balancing invoices & receivables with customers, revenue postings, and financial reporting Prepare and distribute Tug Status Reports and Tug Tracking Reports to appropriate stakeholders Process ad hoc third-party invoices Process miscellaneous invoices as required Reconcile billing records with towing companies and issue required statements Responsible for meeting billing deadlines on a daily basis and during month-end close periods, with reasonable accommodations available to enable performance of essential job functions. Troubleshoot common issues and escalate concerns when appropriate Education High school diploma or GED required; an advanced degree is preferred Equivalent combination of education and relevant experience may be considered Minimum of 4 years of customer billing experience Required Licensure & Certifications Valid driver's license required if operating a company vehicle or traveling between company locations is an essential function of the position Working Conditions Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. Work hours may include evenings, weekends, holidays, or after-hours assignments as required by business needs and approved by management Occasional travel may be required to attend training, seminars, work-related events, or operational needs Work will be performed in the office and in the field environments Special Projects Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager Completion of other duties as assigned by the department manager, as it relates to the program and position Time Management Ability to prioritize work, manage competing demands, and meet established deadlines Ability to effectively organize work and maintain productivity in a fast-paced environment Teamwork Ability to cultivate a positive working environment Demonstrates reliability, accountability, and professionalism Collaborates effectively with others to achieve departmental and organizational goals Contributes to business continuity by communicating effectively and managing stakeholder expectations Ability to actively listen, understand information, and respond appropriately to verbal and written communications Ability to receive, consider, and appropriately respond to constructive feedback and coaching Ability to communicate professionally and respectfully with employees, customers, vendors, and leadership Ability to anticipate needs Demonstrates initiative in identifying opportunities for improvement and operational efficiencies. Seeks guidance and support when necessary to ensure the successful completion of assigned responsibilities Essential Job-Related Physical & Mental Requirements (With or Without Reasonable Accommodation) Physical: Ability to access company facilities, operational areas, or other work locations as needed to perform essential job duties, with or without reasonable accommodation Ability to ascend and descend stairs Ability to bend, twist, kneel, stoop, and or reach for items Ability to communicate effectively in person, by telephone, and through written communications Ability to handle, move, and manipulate office materials and equipment as necessary to perform assigned duties Ability to safely operate a motor vehicle when driving is an essential function of the position, with or without reasonable accommodation Ability to perceive audible safety signals, alarms, communications, and instructions, with or without reasonable accommodation Ability to move around within an office setting and or other locations as needed Ability to move throughout the office and operational locations as necessary to perform assigned duties Ability to operate standard office equipment, including computers, telephones, printers, and related equipment Ability to operate standard office equipment and, when required by assigned duties, company vehicles or other equipment in accordance with applicable policies and training requirements Ability to push, pull, and or squat Ability to read, prepare, and review written documents and electronic communications Ability to remain in a stationary position for extended periods while working at a computer workstation Ability to occasionally lift, carry, push, pull, or move office materials, records, or equipment necessary to perform essential job functions Mental: Ability to analyze information, solve problems, and make sound business decisions Ability to communicate effectively verbally and in writing to perform essential job functions, including communicating safety information, operational requirements, and business-related documentation Ability to complete required training and maintain applicable certifications Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all Ability to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgment Ability to maintain professionalism and effective working relationships Ability to maintain reliable attendance and punctuality consistent with scheduled work requirements and essential job functions Ability to manage multiple assignments and meet deadlines Ability to multitask and plan time efficiently Ability to perform job description and duties with minor supervision Ability to solve practical problems as they relate to the position Ability to understand and apply job-related policies, procedures, and instructions Requires the ability to treat everyone professionally with courtesy, decency, and respect Requires the ability to work collaboratively in a team setting Worksite Environmental Conditions Ability to work alone Ability to work closely with others Ability to work scheduled and occasional extended hours, weekends, holidays, or emergency assignments as required by business need May be exposed to excessive noises May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold May be subjected to exposure to fumes, dust, gases, and or chemicals May be subjected to water and or liquids Potential exposure to tobacco products Regular use of computers, telephones, printers, and other office equipment Travel by motor vehicle, van, bus, or plane This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, assign, or remove duties as business needs dictate. The Company is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants and employees will receive consideration without regard to any characteristic protected by applicable federal, state, or local law. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. The Company provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices, unless doing so would impose an undue hardship. Individuals needing an accommodation during the application process or employment should contact Human Resources. #J-18808-Ljbffr