Scheduling Specialist

Description

We’re small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn’t start broadband to build a business—we built a business to bring broadband to Kansans. When you call us, you’ll reach a real, local person who cares.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.

A Day in the Life as a Scheduling Specialist

A Scheduling Specialist plays a key role in bringing on new customers as we expand our footprint across the state of Kansas. They serve as a coordinator of wireless and fiber installations for residential customers.

Throughout the day, they act as the bridge between our customers and our field teams, ensuring technician time is optimized while maintaining high levels of customer satisfaction. By collaborating closely with Sales, Construction, and Operations, they ensure that every step of the installation journey is clear, efficient, and professional.

Location:

This role may be remote or hybrid with occasional travel to Buhler as needed to meet business needs.

What You'll Do

Key responsibilities include:

• Coordinate and manage the scheduling of wireless and fiber installations for residential customers.
• Support the Operations team by efficiently rescheduling and updating installation appointments as needed.
• Partner closely with Sales and Construction teams to relay critical updates.
• Deliver exceptional customer service, going above and beyond to manage expectations and ensure a positive experience.
• Proactively resolve scheduling conflicts, optimizing technician time allocations and addressing capacity constraints.
• Cross-train to assist with dispatch operations and respond promptly to update requests.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 2+ years of relevant work experience in scheduling, dispatch or project coordination roles.
• Outstanding communication skills, with a knack for active listening and effective problem resolution.
• Strong critical thinking skills used to analyze scheduling scenarios and implement effective solutions.
• Experience working in a fast-paced, customer-facing environment.
• Ability to work Monday - Friday 8-5 schedule with an on-call rotation and holiday coverage.

What Will Help You Stand Out

• Previous experience in the telecommunications industry (wireless/fiber).
• Familiarity with scheduling software or CRM systems.

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Detail-oriented with a high level of accuracy in record-keeping and planning.
• Adaptable to changing priorities and able to maintain a positive attitude under pressure.
• Relationship-focused with a commitment to building positive connections with customers and internal teams.
• Organized multitasker with the ability to prioritize tasks effectively.

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.