Racquet Pro Shop Attendant

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Job Title: Racquet Pro Shop Attendant

The Racquet Pro Shop Attendant is responsible for managing and promoting tennis programs and events, overseeing the maintenance and cleanliness of the tennis lounge and courts, and providing exceptional service to members.

Responsibilities and Tasks

• Consistently uphold a superior level of service and maintain a positive demeanor towards members and team members
• Make an effort to learn the names and acknowledge every Mesa Verde Country Club member to provide personalized service and build positive relationships.
• Ensure the cleanliness and organization of the tennis lounge, pro shop, and restrooms
• Assist members in scheduling and coordinating matches with other members and guests
• Maintain and confirm reservation lists for special events and ensure accurate record-keeping of all court usage
• Provide excellent customer service to members and guests, promoting a welcoming and inclusive environment for all
• Manage pro shop email communication, including receiving, disseminating, and responding to inquiries
• Report any safety issues to the Tennis Pro Shop Manager
• Maintain inventory and order supplies as necessary
• Communicate effectively with members, team members, management, and external partners to ensure a smooth and efficient operation
• Explain the tennis operation to potential members and provide them with an opportunity to play as directed by the Head Tennis Professional
• Enter sales transactions into the point-of-sale system
• Perform additional duties as assigned by the Head Tennis Pro, Pro Shop Manager, or Club House Manager
• Completes required safety and harassment training within the required time frame
• Is responsible for knowing MVCC employee policies and procedures and working by the MVCC core values

• Maintain regular attendance on Mesa Verde Country Club property

Required Skills

• Ability to engage with members as well as staff and be especially empathetic to the needs of both constituents; excellent written and verbal communication skills.

• Must be computer literate and proficient with Microsoft Office Suite.

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

• Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.

• Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

• Project Management - Communicates changes and progress; Completes projects on time and within budget.

• Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Provides vision and inspiration to peers and subordinates.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Delegation - Delegates work assignments; Sets expectations and monitors delegated activities.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well.

• General Management Strong general management skills with leadership strengths in building strong working relationships across all levels of the organization.

• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Continually works to improve supervisory skills.

• Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.

• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Conserves organizational resources.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Makes timely decisions.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Ability to empower others to be successful and supportive of the operations.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.

• Quantity - Completes work in a timely manner, Works quickly and efficiently.

• Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

• Adaptability - Adapts to changes in the work environment; Manages competing demands.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

• Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.

Work Context

Requires walking, Requires standing, Requires telephone conversations, Requires face-to-face discussions with individuals or teams, Requires contact with others (face-to-face, by telephone, or otherwise), Requires competition or awareness of competitive pressures, Requires dealing with unpleasant, angry, or discourteous people, Includes conflict situations, Includes exposure to sounds and noise levels that are distracting or uncomfortable, Includes exposure to contaminants , Requires making decisions that impact the results of co-workers, clients or the company, Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the club, Opportunity to make decisions without supervision, Requires exposure to minor burns and cuts, Requires being exact or highly accurate, Requires repeating the same physical activities or mental activities over and over, Freedom to determine tasks, priorities, and goals, Requires meeting strict deadlines, Requires work with external customers or the public, Requires coordinating or leading others in accomplishing work activities, Requires work with others in a group or team, Includes responsibility for work outcomes and results, Includes responsibility for the health and safety of others, Job tasks are performed in close physical proximity to other people, Requires the ability to work in extreme temperatures like freezers or outdoors (-10 degrees F to 110 degrees F), Must be able to lift 25lbs on a regular and continuing basis, Must be able to push and pull carts and equipment weighing up to 50lbs occasionally, Must be able to bend, stoop, squat and stretch occasionally, Requires manual dexterity to use and operate all necessary equipment, Must have finger dexterity to operate office equipment such as computers, printers, etc.

Required Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
  • A High School Degree is preferred
  • POS, specifically Jonas experience a plus

• Computer Skills
  • To perform this job successfully, an individual should have knowledge of Microsoft Office (Excel, Word, etc.) software, and Internet skills

• Certificates, Licenses, Registrations
  • Valid Driver's License.
  • CPR/AED certified preferred