Case Manager

AK Law Firm (AK) is a growing personal injury law firm, has an exciting full‑time employment opportunity for a Case Manager in our Houston office. Here at AK Law Firm, we are redefining the work environment culture of personal injury law firms. We value our clients as well as valuing and appreciating our employees. We offer great compensation, a rich benefit package (firm pays for 90%-100% of benefits) and a thriving work culture. Candidates with sales experience are strongly encouraged to apply, as this role requires strong communication, relationship‑building, and the ability to guide clients with confidence and empathy. Candidates with a general medical background—including healthcare, chiropractic, or rehabilitation injury experience—are also encouraged to apply, as this knowledge supports our work with injury‑related cases. We are looking for people with the right abilities (and not just work history) so we can train you to be the best within our industry. For this reason, experience is not needed as long as you have the right skills to come in, work hard and improve every day. This job is for someone who wants to better their life by challenging themselves every day. Overall Duties and Responsibilities will include, but are not limited to: Responsible for completing weekly client calls to check in with clients and confirm treatment is occurring. Perform initial client calls within 24 hours of case assignment. Will be responsible for managing the treatment of up to 100 clients. Assist clients in finding medical providers. Follow up proactively with medical providers as needed to confirm clients are receiving appropriate treatment. Maintain your client’s file completely, including continually updating all relevant sections of the digital file. Follow all established standard operating procedures to prompt leadership (as necessary) for decisions and instructions to maneuver cases through phases appropriately. Arranging transport (Uber) to and from treatment, as needed, for clients. Respond to all emails in a timely manner. Responsible for proactively communicating any provider issues with Supervisor. Prepare liability correspondence and demand letters. Acquire and review medical and billing records throughout the treatment phase of the case. Accurately maintain case management data in Filevine (case management database). Qualifications At least 4 years personal injury case manager experience. Strong knowledge of legal terminology and procedures. Proficiency in data entry and file management. Familiarity with local medical providers and procedures. Excellent written and verbal communication skills. Ability to prioritize tasks and manage time effectively. Knowledge of phone etiquette in a professional setting. Organized and structure is a must. This position offers the opportunity to work in a dynamic legal environment, gain valuable experience, and make a meaningful impact on clients’ lives. If you are passionate about the law and helping others navigate the legal system, we encourage you to apply for this rewarding role. At the AK Law Firm, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees. Equal Opportunity Statement The AK Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form. Position Requirements. Rate of Pay. Location: Houston, Texas. Exempt/Non-Exempt: Non-Exempt. Full-Time/Part-Time: Full-Time. Shift Days. This position is currently accepting applications. #J-18808-Ljbffr AK Law Firm, PLLC