Customer Success Representative

Department Customer Service & Success Location 899 Montreal Circle, St. Paul, MN, 55102 [hybrid] Reports to Sr. Manager, Customer Service & Success Schedule 40 hours per week, Mon-Fri, (3 days in office - 2 days remote) Salary $50,000 - $56,000 per year [depending on experience] Specific compensation is determined based on experience, qualifications, location, and internal equity considerations. Annual Incentive Pay 5% target of earned base salary Benefits Offered Health Insurance (medical, dental, vision), Life Insurance, Disability Insurance, 401(k) with employer match, Paid Time Off Position Summary The Customer Success Representative (CSR) provides a high-quality customer experience by accurately processing orders and supporting customer inquiries. This role focuses on learning NCCO systems, processes, and product offerings while executing core tasks with guidance to ensure timely and accurate order fulfillment. Primary Focus Executes with accuracy Scope Task-based with guidance Impact Supports team efficiency and foundational customer experience Essential Duties and Responsibilities Receive, validate, and process customer orders accurately Ensure compliance with pricing, terms, and required documentation Provide order updates, tracking, and proactive communication to customers Monitor open orders and identify potential risks or delays Collaborate cross-functionally with Sales, Operations, Shipping, and Accounting Resolve customer inquiries and support issue resolution Maintain accurate records and documentation Support onboarding and account setup activities Contribute to a positive customer experience and team environment Level-Specific Expectations Scope & Ownership: Executes assigned tasks with guidance Supports team workflows rather than owning them Decision Making: Follows established processes and SOPs Escalates issues appropriately Customer Interaction: Provides timely and accurate responses Builds foundational communication skills Problem Solving: Identifies issues and escalates for support Learns systems, processes, and product knowledge Qualifications and Skills High school diploma or equivalent required Associate or bachelor’s degree preferred Course of study in Accounting, Supply Chain, or Business Management strongly preferred Success Attributes Passion for delivering high-quality service and exceeding expectations Positive, dependable, and self-motivated Adaptable and able to manage changing priorities Strong attention to detail with consistent follow-through Effective verbal and written communication skills Exercises sound judgment and decision-making Responsive and collaborative with internal partners and customers Demonstrates integrity and accountability Eager to learn and adopt new tools and technologies Proficient in Microsoft Word and Excel Learns systems, processes, and product knowledge quickly Follows established processes with consistency Seeks guidance when needed and applies feedback effectively Maintains focus on accuracy and task completion Builds confidence in communication and customer interaction #J-18808-Ljbffr