Utility Billing Technician

DEFINITION OF CLASS

Performs complex and routine clerical and technical data entry work by operating computer keyboard or other data entry device to enter utility reading data into computer.

ESSENTIAL DUTIES PERFORMED

• Answers telephone and assists customers with billing questions;
• Creates computer files to be submitted to financial institutions;
• Establishes and processes automatic bank draft payments;
• Initiates collection process for write-offs, sends out letters and turns in report;
• Works with Utility Services on all related issues;
• Collects and organizes utility readings from meter readers;
• Enters data following a specified format;
• Verifies accuracy of data entered into billing software against source documents;
• Maintains record of work completed;
• Maintains, coordinates, and troubleshoots TWACS, Temtra, and Dataquest functions / issues;
• Coordinates TWAC change out schedules with the Utility Services division;
• Daily verification of meter reads;
• Loads and unloads handheld reading devices;
• Responsible for solar billing and preparing monthly template for TVA;
• Responsible for daily edit report, review of high/low usage, and dispatch of Utility Services if further investigation is required;
• Maintains and performs all billing functions in the department;
• Requests deposit funds on terminated accounts and mails out refund checks;
• Transfers terminated accounts to customer active accounts and provide customer service with paperwork;
• Oversees write-off procedures;
• Responsible for monthly and annual balancing procedures;
• Distribute monthly reports to various departments;
• Initiates billing adjustments for customers with billing issues;
• Maintains tax exempt customer information;
• Must be able to work overtime as needed;
• Must report to work as scheduled and on

OTHER DUTIES PERFORMED

• Must be willing to learn and perform other duties as assigned by supervision;
• Works with other departments to ensure customer satisfaction;
• Serves as a member of various employee teams;
• Performs other duties as assigned;
• Provides back up to related

MINIMUM EDUCATION AND EXPERIENCE

• Graduation from a high school or GED equivalent;
• Three (3) years of progressively responsible work experience in utility billing, accounting, bookkeeping, or related field;
• Customer service experience;
• Knowledge of utility service practices including cut off scheduling, meter reading, and customer account set up is preferred.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Strong computer skills with proficiency in Microsoft software;
• Working knowledge of modern office practices and procedures;
• Strong attention to detail and ability to enter and maintain data accurately;
• Ability to establish and maintain positive working relationships with coworkers, customers, and supervisors;
• Strong organizational and time management skills;
• Ability to work independently while contributing to a collaborative, high performing team.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, use hands, fingers and to handle or operate objects, tools or controls and reach with hands and arms. The employee is occasionally required to walk, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is moderately noisy.

The duties described in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not excuse them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Salary/Compensation: $21.21 - $31.49 per hour