Account Rep

Job Description

Job Description

 

Account Representative – Pleasant Prairie, WI
$23.00 per hour

Requirements - Those meeting these requirements are encouraged to apply:

• Customer Service experience (SAP knowledge a plus)
• Supply Chain experience a plus
• Proficient with Microsoft Office, especially Excel
• Strong organizational skills
• Solid analytical ability
• Effective verbal and written communication skills
• Ability to work in a fast-paced environment
• Effective management of time and ability to multi-task
• Able to work independently and collaboratively
• Displays initiative and flexibility to adapt to change
• Willingness and ability to work overtime as required

Position Responsibilities:

• Manage and reply to all client inquiries within 2 hours
• Sales order entry and follow-up through logistics
• Prepare, maintain, and modify status reports, schedules, and plans as required
• Prepare project reports for management and clients
• Assist Account Manager with technical advice and problem resolution
• Correspond with customers to ensure all requirements are met
• Create and maintain customer-required reports
• Prepare for and participate in quarterly business reviews as needed
• Monitor processes related to customer-specific requirements
• Ensure SLAs for all projects are met
• Provide comprehensive customer support
• Maintain client confidentiality
• Provide backup support for Account Manager and team members as needed
• Must be able to work independently and as a team

Other Required Skills:

• Analytical, reasoning, and problem-solving skills
• Attention to detail and ability to maintain accurate records
• High School Diploma required
• Experience with Excel, Word, Visio, PowerPoint, SAP, and Outlook preferred
• Strong interpersonal and organizational skills

Physical Demands & Work Environment:

• Position is office-based and requires long periods of sitting
• Occasional standing, walking, and reaching
• Regular use of phones, computers, and standard office equipment
• Must occasionally lift and/or move up to 10 pounds
• Constant communication with staff and customers; professionalism required

If you meet the above requirements and are seeking an engaging, team-oriented role with opportunity for growth, we encourage you to apply!

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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