IT Support Engineer I, Ops Tech Solutions (OTS)

Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.


About The Role
As an IT Support Engineer I you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware operating systems or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.


What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we dont wear suits and ties! Come as you are because jeans t-shirts sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities
Responsibilities include but are not limited to:
- Network engineering and troubleshooting data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies procedures and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area as well as remote customers.
- Traveling within your local or regional area to support our customers.

- High school or equivalent diploma
- 2 years of professional experience
- 2 years of troubleshooting in a multi-user high availability environment experience
- 2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 2 years of PC repair troubleshooting deployment and liquidation experience
- 1 years of IT client server and network service delivery experience
- Fluent in Cisco/networking and either Linux and/or Microsoft
- Possess and maintain a current valid Driver License

- Bachelors degree in Computer Science Information Technology or a related field
- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in data center design construction operations or facility maintenance
- Experience communicating complex ideas to technical and non-technical audiences
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- Can show strong verbal and written communication skills
- Experience working independently with minimal supervision

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MA North Andover - 25.48 - 41.68 USD hourly

Required Experience:

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