IT Infrastructure Intern

The IT Intern – Infrastructure supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fortune Brands Innovations employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology. DUTIES & RESPONSIBILITIES Assists with help desk operations by providing hardware and software problem identification through the use of Microsoft Teams and e-mail to Fortune Brands Innovations employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation. Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members. Ensures efficient and accurate handling of the user’s issues sent into the Information Technology department by utilizing internal tracking system to understand, specify, detail and document the nature of each requestor’s issues. Use problem solving skills to identify ways to resolve the customer’s issues. This will require review of internal documentation and information obtained via the internet. Contributes to project work assigned to the Infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness. Assists with the deployment of new laptops and workstations as well as device upgrades. Troubleshoot networking issues (LAN/WAN, wireless) with team members. Provide technical support to users including network connectivity, VPN and remote desktop. Create, modify, and remove Active Directory & Office 365 accounts. Aid in creating system documentation and inventory information. QUALIFICATIONS Pursuing a bachelor’s degree in computer science, management information systems or related field, ideally in junior standing. Grade Point of 3.0 or higher. Year-round availability (summer up to 40 hours/week). Strong organizational skills with attention to detail. High energy, confident, and effective communicator in both written and verbal communications. Strong knowledge of Microsoft Office products including: Outlook, Word, Excel, and PowerPoint. Strong knowledge of Microsoft Windows 11 operating systems. Experience building computers, installing operating systems, and working with desktop operating system a plus. Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service. Additional Information COMPANY DESCRIPTION: Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $33,300 USD - $45,760 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com . Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at View email address on click.appcast.io and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins. Job Location #J-18808-Ljbffr