Senior Care Coordinator

Job Description

Job Description

Location: Corona, California
Department: Care Coordination
Classification: Full-Time | Non-Exempt
Reports To: Care Coordination Supervisor

Inland Respite is seeking an experienced, compassionate, and solutions-driven Senior Care Coordinator (SCC) to oversee daily care coordination operations while ensuring quality, compliance, and operational efficiency across assigned teams. This position provides leadership and operational support to Care Coordinators (CCs) and Utilization Clerks (UCs), manages escalated consumer and provider concerns, and promotes consistent adherence to organizational policies, workflows, and regulatory requirements.

The Senior Care Coordinator plays a vital role in quality assurance, staff development, operational performance, and service excellence while serving as a key liaison between consumers, families, Regional Centers, community partners, and leadership.

• Manage complex, high-priority, and escalated consumer and provider cases involving documentation deficiencies, family concerns, service disruptions, compliance issues, and Respite Care Provider (RCP) matters to ensure timely resolution and continuity of care.
• Monitor and coordinate investigations involving employee misconduct, fraud, compliance concerns, Special Incident Reports (SIRs), Child Protective Services (CPS), Adult Protective Services (APS), and other reportable incidents by collaborating with internal and external stakeholders, conducting fact-finding activities, implementing corrective actions, and maintaining complete documentation within the Case Management System (CMS).
• Conduct home visits for high-risk, complex, or unresolved cases to assess consumer needs, evaluate service quality, support service recovery, and ensure appropriate follow-up.
• Review, audit, process, and maintain consumer, provider, and operational documentation, including Individual Program Plans (IPPs), Parent Packets, Conditions of Employment, Electronic Visit Verification (EVV) records, authorizations, timekeeping documentation, and other required records to ensure accuracy, completeness, and compliance with organizational policies, contractual obligations, and regulatory requirements.
• Maintain accurate consumer records by updating demographic information, documenting service activities, monitoring case progress, and providing ongoing case management support to ensure continuity and quality of services.
• Monitor EVV, workforce management, payroll, authorization, and timekeeping processes by reviewing shift verifications, missed punches, manual entries, two-step verification requirements, parent or legal guardian authorizations, and documentation discrepancies while coordinating timely corrective actions.
• Generate, review, and analyze operational, utilization, EVV, payroll, and timekeeping reports to identify trends, deficiencies, recurring issues, and compliance risks while communicating findings and implementing corrective actions.
• Monitor Care Coordinator and Utilization Clerk caseloads, workload distribution, productivity metrics, documentation quality, and performance standards to promote operational efficiency and balanced assignments.
• Provide consultation, coaching, mentoring, operational guidance, and performance feedback to Care Coordinators and other staff while supporting onboarding, training, professional development, and consistent application of organizational policies and procedures.
• Collaborate with Human Resources, Quality Assurance, Billing, Scheduling, Care Advocacy, and interdisciplinary teams to resolve operational, compliance, payroll, documentation, and service-related issues while supporting process improvements.
• Prepare and distribute operational communications, policy updates, procedural changes, reminders, and training materials to promote consistent communication and implementation of agency practices.
• Monitor departmental workflows, documentation standards, payroll and authorization deadlines, and compliance activities while identifying opportunities to improve operational efficiency and service quality.
• Maintain the confidentiality of Protected Health Information (PHI) and confidential information in accordance with HIPAA, California privacy laws, Title 17 requirements, and agency confidentiality policies.
• Ensure compliance with applicable Title 17 regulations, California Department of Developmental Services (DDS) requirements, Regional Center directives, contractual obligations, and agency policies.
• Support internal and external audits, vendor reviews, compliance monitoring activities, and regulatory inspections by maintaining complete documentation and implementing corrective actions.
• Perform other job-related duties and special projects as assigned to support departmental operations and organizational objectives.

• Conduct quality assurance reviews, documentation audits, and coaching conversations to support staff development and operational excellence.
• Mentor newly hired and developing Care Coordinators by providing onboarding support, case consultation, workflow guidance, and shadowing opportunities.
• Provide guidance regarding organizational policies, documentation standards, service delivery practices, and compliance requirements.
• Assist in developing and updating departmental workflows, Standard Operating Procedures (SOPs), training materials, and operational expectations.
• Maintain professional relationships with Regional Centers, consumers, families, community partners, and other stakeholders.
• Collaborate with Scheduling, Utilization, Billing, People Operations, Quality Assurance, and Care Advocacy to address service gaps and compliance concerns.
• Conduct scheduled and unscheduled home visits as needed to support consumers, families, and operational needs.

• Associate's or Bachelor's degree in Human Services or a related field, or equivalent professional experience.
• Minimum of two (2) years of experience in care coordination, case management, social services, or a related healthcare setting.
• At least one (1) year of leadership, supervisory, or mentorship experience preferred.
• Strong knowledge of Inland Regional Center (IRC) documentation, referral, and authorization procedures.
• Experience maintaining confidential information in accordance with HIPAA standards.
• High level of accuracy, accountability, and attention to detail.
• Proficiency with Microsoft Office, cloud-based systems, and electronic health record platforms.
• Excellent written, verbal, organizational, and interpersonal communication skills.
• Valid California driver's license, reliable transportation, and current automobile insurance.
• Bilingual English/Spanish preferred.

This is a full-time, non-exempt position. Typical working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid meal period. Occasional overtime may be required based on business needs and will be compensated in accordance with applicable federal and California wage and hour laws.

The position requires regular travel throughout the assigned service area to conduct home visits, attend meetings, and support operational needs.

• Competitive Compensation
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation, Sick Leave & Holidays
• Mileage Reimbursement
• Professional Development & Leadership Growth
• Career Advancement Opportunities

If you're passionate about serving individuals with developmental disabilities, leading teams, and improving the quality of care for consumers and families, we encourage you to apply today and become part of Inland Respite's mission-driven team.

Inland Respite, Inc. is an Equal Opportunity Employer and values diversity, equity, and inclusion in the workplace.