Store Sales Manager

Store Sales Manager

Overall Job Summary The Store Sales Manager is responsible for leading selling, service, front-of-store presentation, Team Leader execution, Customer loyalty, and sales capability in over $9M stores. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution throughout the day through the Sales Team, and key sales-floor presentation standards.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Deliver financial results
• Work assigned schedules based on business needs.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Role applies to over $9M stores in the updated operating model; under $9M stores assign these Sales Manager responsibilities to the Store Manager.
• Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
• Use A+ Coaching to develop Team Leaders and Sales Team Members, with focus on selling behaviors, Customer engagement, and execution accountability.
• Serve as the leader for Team Leaders in over $9M stores and ensure Team Leader ownership of assigned areas is executed.
• Own Customer loyalty, selling skills, monthly training for Sales Team Members, and all selling metrics including HIGH 5.
• Build and sustain a culture of product knowledge training with the Sales Team.
• Maintain mobile merchandisers at the front of store.
• Maintain Center Court presentation and execution.
• Maintain Garden Center, Live Goods Center, and Tent standards.
• Ensure BOPIS picks are completed throughout the day through the Sales Team.
• Maintain vestibule presentation and cleanliness.
• Oversee front-end execution, including Cashier daily responsibilities, service expectations, and Customer throughput.
• Maintain 2-tier and 3-tier baskets according to presentation standards.
• Own front sidewalk presentation, including signage, in over $9M stores.
• Own Worksheet Feed/Food Order process in over $9M stores.
• Support Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

• Experience: Previous retail leadership experience is required. Prior sales and supervisory experience strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred.
• Must be 18 years of age or older and possess a valid driver's license.
• Education : High school diploma or the equivalent is required. Bachelor's degree from an accredited college or university in Business Administration or related field is preferred.
• Regardless of education level, you must be able to read, write, and count accurately.

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Experience with customer Service and selling skills.
• Excels in a fast paced work environment.

Working Conditions

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Working environment is favorable, generally working inside with moderate noise.

Physical Requirements

• This position is non-sedentary. It is essential that FAST Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
• Ability to successfully complete all required training.
• Ability to drive or operate a vehicle for business needs.
• Ability to travel as required in support of district needs.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to successfully complete training and certification for various business needs.