Service Technician / Advisor - Trek of CLT Ballantyne

Job Description

Job Description

Trek of CLT - Service Technician / Advisor

Join Our Team

We’re on a mission to get people on bikes and turn them into the hero of their story. We believe a happy team translates into excited clients, which is why we encourage you to learn and grow, and give you many opportunities to do so. Trek of CLT is an awesome place to work, infusing passion and personality into the local bike community. Give us your best, and we’ll give it right back!

We Hire Based On Personality

• Champion-Minded

Do you obsess over providing exceptional hospitality to your clients, always imagining ways to help them grow and win?

• Fiercely Enthusiastic

Does your enthusiasm allow you to inspire others, achieve courageous goals and rise to challenges?

• Purposefully Dynamic

Do you stimulate change and progress with an energetic, positive outlook and new ideas?

What You Will Do

As a Trek of CLT Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

Miscellaneous Duties

Perform other duties as prescribed by management as needed

Knowledge, Skills + Abilities

• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
• Self-motivation, positive attitude, team-focused mentality, plus a willingness to pitch in on any task.
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Focus on exceptional hospitality reaching the goal of being every client’s *favorite* store, not merely the best store.
• Team player, great collaborator, clear and efficient communicator.
• Drive to continuously learn, improve and grow yourself.
• Eagerness to learn the ins and outs of servicing bicycles.
• A desire to continually learn proper service methods and new technologies.
• Exude a passion for serving others.
• Prior mechanic experience is not required!

Position Details

• Flexible, Fun, Growth-Minded Company Culture
• Employee discounts on products