Residential Service Technician

General Job Description


Position Overview

The Residential Service Technician is responsible for assisting with electrical service, maintenance, troubleshooting, and repair work while supporting daily operations and customer service activities. This role works closely with customers, employees, vendors, and leadership to ensure electrical systems are serviced safely, accurately, and in compliance with company and industry standards.

Primary Responsibilities

• Assist with electrical service, maintenance, troubleshooting, and repair work on electrical systems and equipment.
• Review service requests, project plans, specifications, and work orders to support job completion.
• Support diagnosing and resolving electrical service issues in residential, commercial, or operational environments.
• Ensure all work is completed in compliance with company policies, safety standards, and applicable electrical codes.
• Communicate with customers regarding service needs, repairs, and project updates.
• Coordinate with employees, vendors, subcontractors, and internal departments regarding service activities and operational needs.
• Maintain accurate service records, reports, and documentation related to electrical work and customer interactions.
• Support project timelines and assist with resolving operational concerns in the field.
• Monitor tools, equipment, materials, and job site conditions to support operational efficiency and safety.
• Assist senior technicians and support field service operations as needed.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Minimum Education

None
Minimum Years of Experience

0-2
Specific Qualifications

Required Skills and Abilities

• Basic knowledge of electrical systems, equipment, and troubleshooting techniques.
• Excellent verbal, written, and interpersonal communication abilities.
• Strong problem-solving and analytical skills.
• Ability to read and interpret blueprints, schematics, and electrical documentation.
• Strong attention to detail and operational awareness.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively across teams and departments.
• Proficiency in using electrical tools, testing equipment, and related systems.
• Strong understanding of workplace safety practices and electrical codes.
• Strong customer service and relationship management skills.
• Ability to make sound decisions and resolve issues effectively under pressure.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Education/Experience

• High school diploma or GED preferred.
• Previous electrical service, maintenance, construction, or related experience preferred.
• Experience within construction, operations, or service environments preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.
• Entry-level experience supporting field service operations or senior technicians preferred.

Physical Requirements

• Communicate in person, by phone, and through email.
• Travel as required to support project and operational needs.
• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Sit for extended periods while driving to and between job sites.
• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.
• Wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Perform all work on-site and in person; this is not a remote or hybrid position.
• Lift, carry, push, and pull at least 50 pounds.

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.


License Required

Yes
Job Locations

US-NC-Charlotte
Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.


View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

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Right to Work/Ley de Derecho al Trabajo

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