Judicial Operations and Revenue Recovery Manager

About us: In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

About the role:

The Judicial Operations and Revenue Recovery Manager is responsible for strategically leading judicial operations, settlement, payment solutions, and revenue recovery functions that support commercial toll operations at scale. This position provides autonomous leadership and direct management over the Judicial Operations and Settlement Supervisor and Payment Solutions Supervisor, ensuring that court-related workflows, delinquent account strategies, settlement activity, payment reconciliation, outbound collection efforts, and case documentation are designed, governed, and executed accurately, efficiently, and in compliance with internal procedures, jurisdictional requirements, and applicable legal standards.

This role serves as the operational leader for enterprise-wide revenue recovery activities focused on B2B accounts, promotional account activity, and high-value outstanding balances. The manager is expected to spearhead strategic direction, strengthen governance and process controls, analyze performance trends, resolve escalated issues independently, and lead cross-functional stakeholder management with internal leadership, court personnel, service providers, collection partners, and other business partners to optimize recovery outcomes, procedural accuracy, scalability, and overall operational performance.

Key Responsibilities:

Strategic Leadership, Scope, and Team Management

• Lead, mentor, coach, and support the Judicial Operations and Settlement Supervisor and Payment Solutions Supervisor, who are responsible for day-to-day supervision of Court Clerk, Front Desk Clerk, and Payment Processing Specialist.

• Establish strategic performance expectations, workload priorities, quality standards, governance practices, and accountability measures for judicial operations, settlement processing, payment solutions, and revenue recovery functions.

• Provide oversight of daily operations to ensure time-sensitive court, settlement, payment plan, delinquent account, and case documentation responsibilities are completed accurately and on schedule.

• Architect training, cross-training, succession planning, and professional development frameworks that build team capability, support scalability, and ensure the team has the knowledge, tools, and coverage needed to meet business needs.

• Oversee staffing plans, coverage models, scheduling coordination, and resource allocation to ensure teams have sufficient agents and employees available to manage call volumes, complete assigned work, and achieve departmental service, productivity, and operational goals.

• Promote a culture of compliance, accountability, attention to detail, customer-focused resolution, operational discipline, optimization, and continuous improvement.

Judicial Operations and Court Administration Oversight

• Oversee court-related operations, including case intake coordination, docket preparation, filing oversight, summons and service activity, hearing readiness, court communication, disposition processing, and post-hearing follow-up.

• Ensure case records, filing schedules, court submissions, supporting documentation, and jurisdiction-specific requirements are maintained accurately and in alignment with court procedures and internal controls.

• Monitor service outcomes, rejected filings, missed actions, non-service trends, procedural exceptions, and case delays to identify root causes and implement corrective actions.

• Serve as a senior autonomous escalation point for complex court, settlement, procedural, documentation, compliance, and case administration issues.

• Manage cross-functional stakeholder relationships with court contacts, legal resources, service providers, internal departments, and business partners to ensure efficient case handling, governance alignment, and timely issue resolution.

Revenue Recovery, Collections, and Payment Solutions

• Spearhead revenue recovery strategy for B2B accounts, promotional account activity, and high-value outstanding balances, including account prioritization, outreach planning, resolution strategy, escalation review, and payment recovery coordination.

• Ensure collection efforts are governed and performed in accordance with company policies, procedures, customer service expectations, and applicable legal, financial, and regulatory compliance requirements.

• Oversee account resolution options for business customers and high-value balances, including payment arrangements, settlement recommendations, extended due dates, balance review, promotional account adjustments, and write-off recommendations when appropriate.

• Lead cross-functional collaboration with internal teams, business representatives, service providers, collection agencies, and legal resources to optimize recovery outcomes, remove barriers, and scale performance across B2B accounts, promotional programs, and high-value outstanding balances.

• Ensure all business account contacts, recovery actions, promotional reviews, financial arrangements, correspondence, and account updates are documented accurately and maintained in appropriate systems.

Settlements, Reconciliation, Budget Impact, and Financial Controls

• Provide management oversight of pre-court and post-court settlement activity, ensuring resolution strategies are properly reviewed, approved, documented, and processed to protect revenue, budget objectives, and operational performance.

• Oversee payment reconciliation and case-related financial tracking, including payments, adjustments, balances, court-related transactions, settlement outcomes, account disposition updates, and revenue impact reporting that supports P&L awareness and budget ownership.

• Ensure financial records, settlement documentation, and case files remain complete, current, and audit-ready.

• Manage departmental budget responsibilities, monitor spending and resource utilization, and provide financial and operational insights that support revenue recovery objectives, budget performance, and achievement of departmental revenue targets.

• Identify discrepancies, unresolved balances, reconciliation gaps, or procedural issues and coordinate corrective action with internal teams and external partners.

• Strengthen financial governance, internal controls, and reporting practices to improve accuracy, accountability, transparency, audit readiness, and revenue recovery performance.

Reporting, Analysis, Optimization, and Transformation

• Develop, review, and present daily, weekly, monthly, and ad hoc reporting related to court volume, service activity, settlements, B2B account recovery, promotional account activity, high-value outstanding balances, payment plans, recovery performance, reconciliation status, and team productivity.

• Analyze performance trends and operational data to identify process gaps, training needs, workflow bottlenecks, scalability constraints, and opportunities to optimize collection effectiveness and court readiness.

• Design, recommend, and implement process improvements, standard operating procedures, quality controls, proprietary workflows, and reporting enhancements that support consistency, transformation, and measurable performance improvement.

• Keep the Customer & Tolling Services Director informed of significant operational risks, performance trends, compliance concerns, budget impacts, resource needs, and recommended strategic action plans.

• Support executive decision-making and stakeholder management by preparing clear summaries, dashboards, presentations, and business updates related to judicial operations, revenue recovery performance, enterprise-wide risk, and operational transformation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties.

Education & Experience:

• Associate or bachelor’s degree in business administration, legal studies, criminal justice, finance, public administration, or a related field preferred.

• Minimum 4 years of experience in legal operations, court administration, B2B account management, collections, revenue recovery, settlements, payment solutions, customer service operations, or a similarly regulated, specialized, or compliance-driven administrative environment.

• Minimum 2 years of supervisory or management experience required, preferably leading supervisors, mentoring staff, managing cross-functional initiatives, or overseeing court administration, collections, revenue recovery, governance, or financial-control functions.

• Experience with payment reconciliation, B2B account resolution, promotional account review, high-value balance management, settlement coordination, case documentation, court filing processes, and performance reporting strongly preferred.

• Familiarity with Virginia court systems, court clerk processes, jurisdiction-specific filing requirements, and hearing procedures, especially in Prince William and Fairfax Counties, is preferred.

Professional Qualities:

• Strong strategic leadership, coaching, mentoring, communication, stakeholder management, and independent decision-making skills.

• Ability to manage multiple high-volume, time-sensitive workflows with accuracy and sound judgment.

• Strong analytical skills with the ability to interpret operational data, identify trends, evaluate financial and compliance impacts, and translate findings into strategic action plans.

• Excellent organizational skills and attention to detail, particularly in documentation, reconciliation, compliance, and case tracking.

• Ability to resolve escalated customer, procedural, financial, and court-related issues professionally and effectively.

• Working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, and other PC-based programs; experience with case management, e-filing, customer account, or financial systems preferred.

• Bilingual English and Spanish skills are a plus.

Work Environment & Physical Demands:

• The work environment is generally quiet and office based.

• The employee is regularly required to communicate verbally and in writing, use a computer, and review detailed records and reports.

• The employee is frequently required to sit, stand, and walk.

• Specific vision abilities required by this job include the ability to adjust focus as necessary to use a computer and review documentation.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: $90,000 – $120,000 per year

The salary/hourly range above represents the full pay band for this position. Actual compensation offered will be determined based on a candidate's relevant experience, skills, certifications, and qualifications at the time of hire, and may fall at any point within this range. In limited circumstances, compensation above the posted range may be considered for an exceptionally qualified candidate.

I-66 Express Mobility Partners is committed to fair and equitable compensation practices. This role is eligible for a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k), paid time off, and supplemental benefits as outlined in the Company’s program. Certain positions may also be eligible for an annual bonus.

*Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties.