Sr Application Support Engineer

job summary:
Proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems.

Often responsible for the completion of a phase of a project.

Provides guidance and checks the work of less experienced associates.

Typically has 3-5 years' experience in IT production support or equivalent.

Application Support Programmer is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Client Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.

 
location: Charlotte, North Carolina
job type: Contract
salary: $51.59 - 61.59 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

• Proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems.
• Often responsible for the completion of a phase of a project.
• Provides guidance and checks the work of less experienced associates.
• Typically has 3-5 years' experience in IT production support or equivalent.
• Application Support Programmer is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Client Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.

qualifications:
Responsibilities include, but not limited to:

Use of monitoring tools to proactively identify and research potential production incidents.

Respond to alerts regarding potential production incidents.

Escalate to advanced support as needed for problem resolution.

Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.

Perform all environment routing, cycling, and implementation of splash pages.

Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.

Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.

Develop procedures for trouble shooting and possible resolution of issues.

Execute procedures reliably and escalate appropriately to solve incidents quickly.

Proven team player who can work comfortably in a multicultural .NET environment.

Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure

Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

Must be pro-active, enthusiastic, flexible, results driven with attention to detail.

Knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI, - Experience with .NET Core, Java Virtual Machine, Windows,

Experience in a large IT production support environment - Basic understanding/exposure to ITIL /ITSM.

Ability to work in non-contiguous shifts including the potential for weekend days

ITIL Foundation/Intermediary certification

Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management, Triaging Issues

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.