Member Services Representative

Contact Center - Member Service Representative

Kohler Credit Union is looking for a Full-Time Contact Center Member Service Representative to join our team. This position starts at $19.15-$21.40 per hour and is an excellent opportunity for individuals looking to begin or grow their career in banking, financial services, and customer support. No previous financial institution experience is required.

Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required for the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.

What You'll Do:

As a Member Service Representative, you'll be a key point of contact for our members, providing friendly, knowledgeable, and solutions-focused service. You'll listen to their needs, answer questions, resolve account issues, and help them find products and services that support their financial goals.

You'll assist members through phone, chat, email, and secure messaging while maintaining a high level of professionalism, empathy, and accuracy. Responsibilities may include debit card requests, digital banking support, mobile deposit verification, account maintenance, and researching and resolving member questions.

This role is ideal for someone who enjoys helping others, solving problems, and building relationships. You'll receive ongoing training, coaching, and development opportunities to grow your financial knowledge, service skills, and career.

Why Kohler Credit Union:

At Kohler Credit Union, we believe a great workplace starts with supporting our employees. As part of our team, you'll receive competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) contributions, paid time off, and tuition reimbursement.

More than just a job, this is an opportunity to join a community-focused financial institution where employees are valued, collaboration is encouraged, and your work directly impacts the financial well-being of our members. We are committed to helping you grow professionally while providing the training, support, and resources needed for long-term career success.

What We're Looking For:

• High School Diploma or equivalent required
• Strong verbal and written communication skills
• Ability to provide professional, friendly, and solutions-focused customer service
• Genuine interest in helping others and creating positive member experiences
• Strong attention to detail and ability to handle confidential information
• Ability to listen, understand member needs, and effectively resolve questions or concerns
• Ability to follow established procedures, policies, and regulatory requirements
• Ability to work effectively in a fast-paced, team-oriented environment

Work Schedule:

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 12:00 PM

Start your journey with Kohler Credit Union as a Contact Center Member Service Representative and join a team dedicated to providing exceptional service and helping members achieve their financial goals. If you're passionate about customer service, problem-solving, building relationships, and making a difference in your community, we'd love to hear from you!

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.