Medical Receptionist

Position Summary

The Medical Receptionist serves as the first point of contact for clients at the health center and plays a critical role in ensuring a respectful, efficient, and welcoming experience. This position supports the organizations mission by facilitating access to care through accurate registration, scheduling, and administrative support while maintaining confidentiality and professionalism.

Cultural Awareness

• Treating all individuals with respect, empathy, and dignity
• Protecting confidentiality and sensitive information
• Valuing diverse cultures, identities, and lived experiences
• Seeking to understand the communities we serve and delivering inclusive, culturally responsive services
• Supporting equitable access to the highest attainable standard of health for all, regardless of background or identity

Client Intake and Customer Service

• Serve as the initial point of contact for clients, providing courteous, professional, and nonjudgmental customer service in person and by phone.
• Provide clients with general, non-clinical information about PPGOH services, appointment processes, and available resources, referring clinical questions to licensed staff.
• Maintain confidentiality and exercise sensitivity when interacting with clients regarding personal and sensitive matters.
• Communicate with team members to support efficient client flow and timely visits.

Registration and Scheduling

• Register clients for services and accurately enter demographic and insurance or funding information into designated systems.
• Schedule, reschedule, and confirm appointments in accordance with clinic protocols.
• Prepare and maintain patient registration records and ensure required forms are completed and appropriately routed.

Revenue Cycle and Payment Processing

• Verify and document client payment methods, funding eligibility, or self?pay status according to established guidelines.
• Determine client fees using approved fee schedules and sliding fee scale criteria.
• Collect, post, and reconcile payments in compliance with PPGOH billing and financial policies.
• Support daily closing and charge closing procedures and related administrative processes.

Administrative Support

• Lead interdepartmental meetings related to revenue cycle performance and payer strategy.
• Ensure data entry accuracy and completeness in accordance with organizational standards.
• Perform front?desk administrative tasks that support health center operations.

Qualifications and Skills

Required Qualifications

• Ability to communicate effectively, both verbally and in writing.
• Ability to exercise sound judgment, manage competing priorities, and work independently.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to analyze information, identify issues, and follow established procedures.
• Proficiency with technology and systems necessary to perform the role.
• Demonstrated commitment to providing respectful, nonjudgmental customer service.
• Ability to work effectively with individuals from diverse socioeconomic and cultural backgrounds.
• Commitment to the ethos, values, and service standards of Planned Parenthood.

Preferred Qualifications

• Experience working in a health care, social services, or community-based setting.
• Experience with electronic health records, scheduling systems, or billing platforms.

Education And Experience

• High school diploma or equivalent is required.
• Prior experience in a medical office, customer service, or administrative role is preferred.

Work Schedule and Availability

Work schedules vary by site assignment and patient needs. Hours will include evenings and Saturdays.