Patient Service Representative

Patient Services RepresentativeBecome part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.As a Patient Services Representative at OrthoAtlanta, you'll:Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or proceduresCollect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as neededSchedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-throughInput and update patient demographics, insurance information, and visit details into the EMR systemOpen and close the front office, keep the waiting area clean and organized, and work assigned EMR "buckets" to support clinic flowA Great Fit If You…Thrive in a fast-paced, people-facing roleCommunicate clearly and compassionately with patients and staffJuggle multiple responsibilities with poise and attention to detailLove organizing tasks and solving front-desk challengesWork independently while being a strong team playerWhat You'll NeedHigh School Diploma or equivalent2+ years of experience in a medical office or clinical setting preferredFamiliarity with medical terminology and EMR systems (Epic a plus)Strong customer service skills and a professional, patient-focused demeanorExcellent organizational, multitasking, and time-management abilitiesStrong verbal and written communication skillsHigh attention to detail and discretion with patient informationWhy OrthoAtlanta?Work with a collaborative clinical team in a respected practiceOpportunity to grow within a dynamic healthcare settingMake a meaningful impact on patient experience every day