Client Service Representative

Job Opportunity at Animal Emergency & Specialty Hospital

Are you someone who enjoys the thrill of not knowing what's going to come next? Do you love a fast-paced environment and being able to think critically on your feet? Are you looking for an opportunity to utilize your full skill set while simultaneously learning and growing? If so, Animal Emergency & Specialty Hospital of Byron Center and Grand Rapids want YOU on this growing team! Animal Emergency & Specialty Hospital is a growing 24-hour Emergency & Specialty hospital offering a fast-paced work and rewarding environment. Our seasoned Emergency Veterinarians, Technicians, and Assistants pride themselves on providing high-quality medical care to our patients around the clock. Our new, state-of-the-art, Emergency & Specialty hospital provides 10,000 square feet to allow for 24-hour Emergency & Critical Care to our community. Our hospital is located close to Tanger Outlet Mall. Byron Center is also home to unique independent stores, many comfort-food restaurants and abundant recreation opportunities. Byron Center is easily accessible from two major expressways and is just 15 minutes from downtown Grand Rapids.

Schedule and Compensation:

• This opening is currently for a full-time, day shift position; 7p-7a, 3 days per week totaling 36 hours per week.
• The schedule includes every other weekend (sat and sun).
• Pay range starts at $17/hour and may be higher depending on experience.
• $3 overnight premium for hours worked between 11p--7am.

Benefits of Working at Animal Emergency & Specialty Hospital:

• We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers and doctors.
• Variety of cases ensuring no two days are the same.
• We utilize state-of-the-art technological equipment and provide the latest and most optimal animal healthcare treatment services.
• We foster an environment where our technicians are utilized to their fullest ability and encouraged to continue their professional development.
• We provide mentorship & career growth opportunities.

The Ideal Candidate:

• Previous Client Service experience preferred.
• Ability to triage patients, assess and respond accordingly.
• Ability to critically think and maintain a calm demeanor in stressful situations.
• Passion for providing exceptional client care and being a patient advocate.
• Outstanding organization and communication skills.
• Dependable, Knowledgeable, Experienced, Detail Oriented.
• Kind, hardworking, humble TEAM player.
• Able to work the posted schedule.

Benefits:

• Medical/Dental/Vision Insurance
• Short Term/Long Term disability
• Uniform Allowance
• Life Insurance
• Shift Differential for overnight hours
• Employee discount
• Paid time off
• 401(k)