Radio Communications Technician

Description Radio Communications Technician — Programming & Repair Action Ambulance | Home Base: Wilmington, MA Coverage Area: Central New Hampshire through Western Massachusetts Action Ambulance is seeking a skilled, hands‑on Radio Communications Technician proficient with Kenwood, Motorola, and Icom equipment. This position supports reliable EMS communications through radio programming, code plug development, troubleshooting, repair, and provider training materials. Responsibilities Develop, maintain, and document radio code plugs and programming templates. Program and configure portable and mobile radios, including channels, zones, scan lists, and operating settings. Ensure all radios are identically programmed, with consistent channel names, zones, scan lists, and operating settings, where equipment capabilities and operational requirements allow. Diagnose and resolve radio, antenna, power, audio, and connectivity problems. Repair or replace defective components and coordinate outside service when needed. Test equipment after programming or repair to confirm proper operation. Maintain accurate equipment inventories, programming backups, and service records. Develop clear training documents and quick-reference guides for EMS providers covering radio operation, channel selection, emergency features, and basic troubleshooting. Travel between company locations to provide technical support and preventive maintenance. Requirements Qualifications Demonstrated proficiency programming and servicing Kenwood, Motorola, and Icom radios. Experience developing code plugs and using manufacturer programming software and cables. Strong troubleshooting and repair skills with portable and mobile radio equipment. Ability to use appropriate diagnostic tools and confirm equipment performance. Strong organizational, documentation, and communication skills. Ability to work independently and explain radio functions to EMS providers. Valid driver’s license and ability to travel throughout the coverage area. EMS or public safety communications experience preferred. Location & Travel The position’s home base is Wilmington, MA , with travel required throughout Central New Hampshire and Western Massachusetts . Company vehicles are available and/or fuel compensation is provided for approved work‑related travel. #J-18808-Ljbffr Action-Ambulanc