Assistant General Manager

Assistant General Manager

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members. Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification.

Job Summary: The Assistant General Manager oversees its respective office, teams, and processes that are essential to our success. An AGM will help build a team of capable and competent employees that can enhance and optimize operational performance of their office.

Job Responsibilities

Desired Outcomes

Develop A-Team that delivers A-Level Operational Outcomes and Processes

• Culture of Positivity NPS for providers & staff >82
• Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals such as financial collections, no show rates, provider utilization, etc.
• Optimization of operational processes to deliver on goals – staffing percentages and budget adherence
• Effective and collaborative management – able to effectively collaborate with other company departments/teams to achieve successful results
• Independently drive key change and transformation initiatives aligned with organizational strategic goals
• Heavy focus on auditing SOPs and accountability of SOP compliance at all respective office levels, as well as supporting providers while coaching and developing staff to ensure all are A players
• Hold team accountable for C.A.R.E Core Habits

Specific Goals/Objectives

• Build a capable and competent Office Team while working closely with Operations Departments, HR, Billing, Accounting, IT, Marketing, PSC, respective providers, and fellow offices.
• Develop the office team in a cost-effective manner. Build a knowledge base across all disciplines
• Provide a strong culture of continued education and training for all staff members. Assist in managing, developing and coaching PCs and MAs
• Strong focus on full accountability of office SOP compliance through consistent auditing and follow through at office level

• Achieve monthly office goals set forth by the GM Report and KPIs.
• Track to financial goals and patient satisfaction goals, including but not exclusively: no show rates, financial balance collection, inventory tracking, auditing check in and check out procedures, patient satisfaction, follow up rates, etc.
• Ensure Staffing, Medical Supplies and Office Supplies are meeting or below plan

Promote a culture of positivity and help build a company that has long-term sustainability.

Obtain high levels of patient satisfaction.

• Goal is a net promoter score above 82 or office specific goal
• NPS results are reviewed daily and responded to as needed for promoter and detractor scores
• NPS themes per office and provider team are reviewed and action plans put in place as needed to address areas of opportunity
• All patient messages resolved within 24hrs and patient updated daily until resolved
• 15 4/5 Star external reviews (Yelp/Google)

Achieve smooth running office level operations and site level autonomy.

• Minimal provider and staff complaints
• Office should be able to run autonomously daily with majority of problems resolved independently
• Create a positive and respectful office environment
• All biopsies or labs from over two weeks ago closed out and acted upon
• Collection reconciled and deposits managed per SOP
• Understand MA and PC role sufficient to fill in as needed
• Regular communication with provider and involvement in office decision to ensure team alignment
• Ensure that all office appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled
• Assist in staff scheduling management and provider scheduling data entry for payroll
• Assist in staff recruitment and interviews
• If needed, assist as AGM at an office in the geographical region
• For an office that has MOHs – MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained. Post care concerned for MOHs are set up to go directly to the surgeon

Other duties as assigned by supervisor on an as needed basis.

KPIs: To be discussed based on role and updated annually.

Qualifications

• 3 years of experience
• Working knowledge of HIPAA & OSHA compliance

Competencies

• Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of General and Cosmetic Dermatology as well as all company systems and tools such as Mod Med, Klara, Flexscan, and inter-office communication tools (Teams, Outlook) to achieve high level day to day operational results
• Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning – Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing
• Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way
• Talent Appreciation – Inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others. A team builder, leader and manager – creates a culture of positivity
• Effective Communicator – Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving
• Organized Planning and Results Oriented – Relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manager. Focuses on key priorities
• Working knowledge of HIPAA & OSHA compliance

Travel

From time to time, operational business needs (e.g. training sessions, emergency coverage issues, etc.) may require employee travel to alternate locations within a reasonable distance based upon GM or RM discretion.

Work Environment

• This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an employee.
• This job operates in a professional work environment.
• This role routinely uses standard office equipment such as computers, iPads, telephones, photocopiers, filing cabinets, and fax machines.
• While performing the duties of this job, employee is regularly required to talk; hear; stand; walk; use hands to finger; handle or feel; and reach with hands and arms.

Salary Range: $70,000-77,000

Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law. Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.