Integration Analyst

Salary: $71,586.00 - $100,000.00 Annually
Location : Indianapolis, IN
Job Type: Full-Time
Job Number: 202500287
Division: Information Technology
Section: Information Technology
Opening Date: 08/21/2026
FLSA: Determined by Position


For more than 165 years, the Office of the Indiana Attorney General (OAG) has been committed to serving the best interests of the State and all Hoosiers. OAG employees have earned an outstanding reputation for meeting the highest professional standards, providing great service, and demonstrating courageous leadership and commitment to excellence to the people of Indiana. If you share our determination to make Indiana a better place to live and work, we invite you to join over 400 of the very best employees and seek a career with the Office of the Indiana Attorney General.

Description
The Integration Analyst unifies frontline IT support with Salesforce platform enhancements to streamline processes and improve service delivery.

Examples of Duties

• Configure and enhance Salesforce features aligned to business requirements.
• Contribute to CI/CD practices and support release stability.
• Design, implement, and support integrations and automations between enterprise systems.
• Translate requirements into technical solutions.
• Collaborate with help desk teams to triage issues and improve documentation.
• Produce documentation and maintain accurate change records.
• Monitor dashboards and metrics to drive improvements.

Typical Skills and Qualifications

Minimum Qualifications

• 10+ years of experience across IT support, automation, and software development.
• Experience with Salesforce administration or development.
• Understanding of integrations, REST/SOAP APIs, and release management.
• Experience working with ServiceNow.
• Excellent troubleshooting and communication skills.

Preferred Qualifications

• Salesforce Administrator or Platform App Builder certification.
• ServiceNow CSA or ITIL Foundation certification.
• CI/CD pipeline experience with Git.
• Scripting experience such as Python or PowerShell.

Core Competencies

• Customer service and communication skills.
• Process discipline and documentation accuracy.
• Problem-solving and root-cause analysis.
• Continuous improvement mindset.
• Attention to detail.

The Office of the Indiana Attorney General is an Equal Opportunity Employer.
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Four (4) medical plan options (including RX coverage) and vision/dental coverages
• Wellness program - earn back dollars in the form of gift cards
• Health savings account (includes bi-weekly state contribution)
• Deferred compensation account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs.
• 12 paid holidays, 14 on election years
• New Parent Leave
• Qualified employer for the Public Service Loan Forgiveness Program
• Free 24/7 permit parking at an Indiana Government Center surface lot or parking garage

More information on State of Indiana Benefits can be found at