IT Support Associate

We are seeking a Junior IT Support Specialist to help maintain and troubleshoot the company’s technical systems and support smooth day-to-day IT operations. This is a junior role: you will handle hands-on IT support and equipment management day to day and take on progressively more advanced work over time. We actively use AI tools in our daily work, so comfort with AI assistants is part of the job from day one. Responsibility Areas: Provide first- and second-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals), and resolve support tickets within SLA guidelines. Track and manage the inventory of IT equipment and assets (monitors, computers, peripherals), including setup, upgrades, and replacements. Administer and troubleshoot the Google Workspace environment (Gmail, Drive, Sheets, Groups) at the account and user level. Maintain and update troubleshooting documentation for common issues, and assist with routine system maintenance, security updates, and backup/recovery procedures. Help maintain reporting dashboards in Google Data Studio (simple edits such as adding or adjusting tables and fields). Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) to speed up troubleshooting, documentation, and scripting, and collaborate with the IT team to improve support workflows. Growth Path: As you build experience, you will grow into more advanced responsibilities, including maintaining and enhancing our in-house ERP system (built with TypeScript and React), developing internal automation and tools, and expanding our reporting and data pipelines. Minimum Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2 to 3+ years of experience in IT support or a similar role. Solid hands-on experience troubleshooting hardware and software issues across Windows and macOS. Working knowledge of Google Workspace and basic networking concepts (LAN/WAN, VPN, firewalls). Comfortable using AI assistants (e.g., Claude, ChatGPT) in daily work for drafting, debugging, and problem-solving. Strong communication, problem-solving skills, and attention to detail. Bilingual proficiency in English and Korean. Willingness and flexibility to take on a broad range of IT-related and general support tasks as needed, including hands-on and ad-hoc duties. Preferred Qualifications: Exposure to AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) and structured prompt design. Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL). Experience with TypeScript, React, or Next.js. Experience building dashboards in Google Data Studio or similar BI tools. Interest in logistics, supply chain, or manufacturing environments. Work Hours: Full-Time (Monday - Friday, 8:30 AM - 5:30 PM) Salary Range: $58,000-$75,000 annually We believe great work deserves great support. Here’s what we offer: Paid Vacation, Sick Days, and Holidays Performance Bonuses Educational Training Reimbursements Employee Referral Incentives Daily Lunch Fringe Allowance Team Lunches & Dinners Fitness Membership Reimbursements Employee Birthday Gifts Recognition & Service Year Award USP is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr