Restaurant General Manager

Burger King Careers - BKC-22482 Restaurant General Manager (RGM) Reports to: Area Coach The Restaurant General Manager is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operation of the store. The RGM works hands‑on as needed, partners with the team to execute the business plan, and leads by example to develop talent within the team. They optimize operational efficiency, profitability, and the guest experience while driving business growth. Essential Functions Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws. Manages staffing levels, recruits talent, and develops internal candidates for management positions. Treats employees with respect, recognizes contributions, and holds them accountable for delivering excellent service and food quality. Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements. Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth. Ensures all cash handling procedures are followed within the store. Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals. Demonstrates self‑awareness, motivates others, and fosters a supportive environment for team members. Plans and executes shift operations efficiently, emphasizing cost control and teamwork. Leads with empathy and fairness, identifying and developing talent for future roles. Coordinates restaurant operations, including staffing, inventory management, and administrative duties. Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly. Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery. Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations. Ensures adherence to brand standards for service, food quality, and safety. Motivates and trains team members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and the team. Other duties as assigned. What Will Make You Successful Must be at least 18 years of age. High school diploma or equivalent, restaurant management experience. English communication required; Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills. Previous experience as an Assistant Manager or General Manager in a customer‑service environment with P&L experience. Strong leadership skills, including leading by example and remaining calm and professional in challenging situations. Ability to handle confidential information with discretion, involving the appropriate stakeholders when necessary. Willingness to learn all areas of restaurant operations and work multiple stations. Knowledge of Food & Beverage performance metrics, product specifications, and management systems. Technically proficient in all aspects of food preparation, production, and delivery; detailed knowledge of all key food handling and food safety procedures. Positive attitude and a genuine desire to make others happy and serve one another. Respectful and caring treatment of others. Strong communication skills, including verbal communication in Spanish and/or English. Self‑motivated and action‑oriented. Attitude that embraces learning. Willing to admit mistakes, take accountability, and correct the issue. Prompt and regular attendance on assigned shifts—dependable and reliable. Reliable transportation to work and company events or meetings. Availability and willingness to work a variety of days and times, including weekends, evenings, and holidays. Minimum 50 hours per week. Physical requirements: capable of lifting, moving, carrying, and stacking cartons up to 50 pounds, standing for long periods, frequently squatting or stooping to reach items, routinely reaching overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Must handle frequent motions of bending, wiping, sweeping, and mopping, and adapt to fluctuating temperatures in cooler, freezer, and cooking areas. Hazards include slipping, tripping, burns, cuts, abrasions, and falls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. What You Can Expect From Us Competitive salary and bonus program. 401(k) with company match. Medical, dental, and vision insurance. Paid time off. Ongoing career and leadership development. Scholarship opportunities. People‑first culture. Authentic, values‑based leadership. About the Company Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture. Come be a part of our team! Location: 380 Main Ave, Norwalk, CT 06851, USA Apply #J-18808-Ljbffr