Freight Broker / Account Executive

Job Description

Job Description

Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As a Freight Broker / Account Executive, you will play a crucial role in building strong relationships with our clients and ensuring their satisfaction. Located in Overland Park, Kansas, but operating an office in Scottsdale AZ, Muse Freight offers a hybrid work environment that provides flexibility and work-life balance. You will have the opportunity to have a flex schedule while also being part of a collaborative team. Salary plus commissions up to 40% of GM - with NO seat cost!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Annual Bonus

Paid Holidays

Responsibilities

• Client Management: Build and maintain strong relationships with existing clients, serving as their main point of contact for all inquiries and needs.
• New Business Development: Identify and pursue new business opportunities to expand our client base.
• Account Analysis: Analyze client accounts, monitor performance, and identify areas for improvement or upselling.
• Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.
• Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.
• Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.
• Problem Solving: Address and resolve any issues or concerns raised by clients, providing effective solutions in a timely manner.

Requirements

• Experience: Minimum of 1 year of experience in a similar role within the Transportation & Logistics industry.
• Problem-Solving: Strong problem-solving and critical thinking skills to address client needs and overcome challenges.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
• Ability to handle multiple projects and / customers at a single time.
• Customer Focus: Strong customer service orientation, always striving to meet and exceed client expectations.
• Self-Motivated: Ability to work independently, take initiative, and prioritize tasks.
• Team Player: Demonstrated ability to collaborate and work effectively within a team environment.