Business Office Assistant

Business Office AssistantSmiles at Lakewood Ranch, a Heartland Dental Supported Practice and a "Growing Patient-Focused Doctor Office" is looking for a Full-Time Experienced Business Office Assistant to join our team. Supporting our front office as a Business Office Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.About Smiles at Lakewood Ranch:Smiles at Lakewood Ranch, like each Heartland Dental supported office, is unique to the community and the patients they serve.Join a 10-person team that will thrive on collaboration, communication and communityOffice Location: 14606 E. State Road 70, Lakewood Ranch, FL 33771Expected Full-Time Work Schedule/Hours:4-Day Work WeekMonday-ThursdayHours Subject to ChangeFun Facts About Smiles at Lakewood Ranch:*We Celebrate Successes of All Sizes*Birthdays & Work Anniversaries Matter*Team Outings Keep Us Connected*We Give Back to the CommunityWho is Heartland Dental?Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,100 supported doctors across 39 states and the District of Columbia in over 1,900 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.Why Heartland Dental?Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Office Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.What You'll Gain:Career Stability & Growth: Join a secure company with over 25 years of industry-leading experience and unlimited opportunities for advance.Comprehensive Benefits: Health, Dental & Vision Insurance, College Savings & Retirement Savings Plans, 6 paid holidays, and paid time off (PTO).Training & Development: Front-loaded education and training to help you grow and reach your full potential from day one; Heartland Dental University & CE ClassesFlexible Pay Access: Enjoy the convenience of on-demand Daily Pay to access your earnings when you need them.Bonus Potential: Employee Referral & Quarterly BonusMore about the role:Greet and welcome patients as they enter the office to create a great first impression of our teamManage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coveragePost insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialRequired Education, Qualifications & Experience:High School Diploma/GED1 Year of Dental Front Office Work ExperiencePreferred Experience:Insurance billing and accounts receivable experienceWorking knowledge of dental procedures and terminologyDentrix or other dental software experienceTeam & Culture Fit:Collaborative team player who thrives in supportive, family-like environmentsDedicated, dependable with a positive attitude and service-oriented mindsetBusiness & Professional Skills:Experience working in a fast-paced and customer-centric environmentStrong communication, organization, and multitasking abilitiesAdaptable to changing workflows and team dynamicsDetail-oriented with a proactive approach to problem-solvingExcellent communication, organizational, and multi-tasking skillsCompliance & Confidentiality:The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.Physical Requirements:Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the positionProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesAvailability to attend virtual training sessions (or in-person) periodically throughout the yearTB Test Requirements:As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.