Server, Winter 26/27

Server Position at Crystal Mountain

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

Just like the trees, we are growing! Apply today to grow your mountain roots with uswhether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

Big Peaks, Bigger Perks

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Server

Business Unit: Summit House

Position Reports to: Restaurant General Manager / Lead Server

Positions Reporting to this Position: None

Location: Crystal Mountain, Washington

Wage Range: $17.13 - 18.50 + Tips

Resort Overview, Culture and Vision

Crystal Mountain is the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

Job Summary

Essential Duties

• Set up for daily service including dishware, glassware, silverware, linens and other amenities according to daily procedures and Restaurant General Manager's direction.
• Serve food & alcohol within the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
• Clean equipment and serving utensils, as well as maintaining clean tables and server stations.
• Stock supplies & prepare backups as appropriate.
• Establish pre-function side work to be performed and make sure all equipment is accounted for and in good condition, notifying Restaurant General Manager of any issues.
• Use and understand Points of Sale.
• Know the menu that is to be served and be able to explain the major ingredients, preparation methods for each item to be served, and pairings as appropriate.
• Promote and maintain the highest level of customer service to all guests by anticipating the needs of our guests.
• Serve and bus courses in a timely manner, checking in with your tables often.
• Determine when a guest should not be served additional alcoholic beverages in accordance with Washington State Liquor & Cannabis board.
• Resolve guest complaints within scope of authority; otherwise refer the matter to management. Notify supervisor of all unusual events, circumstances, missing items or alleged thefts.
• Assist in resetting tables during and after service.
• Attend all staff meetings as required by management.
• Protects the organization, the members and the guests by adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies; including but not limited to Washington State Health, Liquor Department regulations, and the Center for Disease Control.
• Develop and maintain an organizational culture, values and reputation with staff, and guests.
• Ensure a positive, harmonious, compliant and cooperative work environment.
• Act as a representative of Crystal Mountain with guests & community members.
• Abide by all Crystal Mountain employment guidelines.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

Knowledge, Skill and Ability Requirements

• Must hold a valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license)
• Must hold a valid Washington Food Worker Card (Health & Food Safety)
• Minimum 2 years professional experience in Food and Beverage
• Basic knowledge of P.O.S. systems.

Physical Demands and Working Conditions

• This position is required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
• Able to manipulate a full-size keg of beer (~160 pounds)
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer