AI Solutions Engineer — Customer Orchestration

Transform Enterprise Work with AI

At Oracle Customer Success Services (CSS), we're helping the world's leading organizations redefine how work gets done through AI.

We're looking for an AI Solutions Engineer who thrives at the intersection of customer engagement, AI innovation, solution design, and enterprise transformation . In this role, you'll partner directly with customers to discover opportunities, design intelligent workflows, prototype agentic AI solutions, and guide them from concept to production.

If you enjoy solving complex business challenges, building with cutting-edge AI technologies, and seeing customers successfully adopt the solutions you create, this is the role for you.

Why You'll Love This Role

You'll have the opportunity to:

• Shape how enterprise customers adopt AI

• Build real-world agentic AI solutions—not just prototypes

• Work directly with executives, architects, engineers, and business leaders

• Blend business strategy with hands-on technical problem solving

• Help define reusable AI orchestration practices across Oracle CSS

What You'll Do Discover Opportunities

• Partner with customers to understand their business goals and operational challenges.
• Lead discovery sessions with business stakeholders, functional experts, architects, and delivery teams.
• Identify high-value opportunities where AI can improve efficiency, quality, and customer outcomes.

Design Intelligent Workflows

• Map current and future business processes.
• Translate conversations and requirements into:
  • Process flows
  • User stories
  • Acceptance criteria
  • Solution designs
  • Implementation plans
• Define where AI agents should automate, collaborate, or defer to human expertise.

Build AI Solutions

• Configure and prototype agentic workflows using:
  • AI models
  • Low-code platforms
  • APIs
  • Integrations
  • Orchestration frameworks
• Design intelligent decision paths, guardrails, human approvals, escalation logic, and recovery strategies.

Validate & Deliver

• Work closely with engineering teams to move prototypes into production.
• Define testing approaches, expected behaviors, edge cases, and operational safeguards.
• Present solutions to customers and incorporate feedback into continuous improvements.

Drive Customer Success

• Support deployment and adoption.
• Help customers build confidence in AI-enabled workflows.
• Identify adoption barriers and work collaboratively to resolve them.
• Capture successful patterns that can be reused across future customer engagements.

What Success Looks Like

You'll be successful when you:

Turn ambiguous business problems into practical AI solutions

Deliver clear, actionable requirements for engineering teams

Build workflows that are secure, reliable, and production-ready

Balance automation with thoughtful human oversight

Help customers successfully adopt—not just deploy—AI

Create reusable best practices that accelerate future implementations

#LI-VC7

What You Bring

You have experience with:

• Customer Success, Solutions Engineering, Implementation, Technical Consulting, or Product Delivery
• Building or configuring AI-powered or agentic workflows
• Taking solutions from discovery through rollout and adoption
• Translating business needs into technical solutions
• Working effectively across business and technical stakeholders
• Breaking down complex problems into structured, actionable requirements

You also demonstrate:

• Strong communication and facilitation skills
• Systems thinking and process analysis
• Sound judgment on where automation adds value—and where humans should stay involved
• Curiosity, adaptability, and a customer-first mindset

Preferred Qualifications

Experience with any of the following is a plus:

• Agent orchestration platforms
• Low-code development platforms
• Workflow automation tools
• APIs and enterprise integrations
• Model Context Protocol (MCP)
• Webhooks and tool calling
• AI evaluation and observability
• Human-in-the-loop workflow design
• Enterprise SaaS implementations
• Oracle applications or ERP platforms

Why Oracle CSS?

This isn't a traditional implementation role.

You'll help shape how enterprise AI is delivered in production—working directly with customers to create intelligent solutions that solve meaningful business problems.

You'll collaborate with product teams, engineers, architects, and customer leaders while helping define the future of AI orchestration at Oracle.

If you're excited about combining customer engagement, AI innovation, and hands-on solution building, we'd love to meet you.