Manager Residential Operations

Job Summary The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.” Responsibilities Align the passion and talents of others and create a culture and environment where teams and individuals can thrive. Partner with operational leaders, human resources, quality, and nursing to hire, welcome, onboard, and mentor new colleagues on the team. Facilitate regular meetings and support required training to assure the support, quality, and compliance expectations of the individuals we support. Develop the schedule for program DSPs and Lead DSPs as required. Identify ways to remove barriers, achieve results, and achieve high levels of engagement. Actively and intentionally show recognition and appreciation for staff efforts. Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance. Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful. Demonstrate positive leadership behaviors and lead by example to develop individuals, empower teams, and promote collaboration. Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation. Complete required Medicaid redeterminations and renewal submissions. Positively influence the program with a focus on budget and metrics to grow residential services and achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians. Ensure standard AbleLight operating procedures and related state and local regulations are implemented consistently in collaboration with operational leaders and colleagues across the homes in your area of accountability. Manage facilities and property through regular home inspections and vehicle maintenance. Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and AbleLight policies and procedures. Bring recommendations forward related to quality and process improvements for employees and those we serve to enhance standard operating practices. Ensure timely, comprehensive, and objective documentation both personally and for direct reports through the review of entries into our health information technology and human resource technology. Track, monitor and update Individual Support Plans (ISP/PSP) created in collaboration with the person we support, parents & guardians, external clinical or local/state representatives & providers, internal partners in nursing and quality, and operational leadership. Responsible for Parent Guardian communication and documentation. Deliver person centered care and services to those we are blessed to serve. 15% of responsibilities focus on Person Centered Care and Services. Knowledge, Skill, and Abilities Knowledge – serving others, giving & receiving feedback, holding self & others accountable. Skills – collaboration, listening, conflict resolution, and leveraging technology to the fullest. Ability – quality and continuous improvement of self and processes. Our Values – The “Way” We Work Mission First – We are called to support others to flourish and that deserves our full energy, commitment, and focus. One AbleLight – We are ONE TEAM working together to advance quality. We value collaboration, accountability, transparency, and courage. Christian Love – We are guided by our Christian Faith because all people have infinite value. We welcome and love every person, act with empathy, grace, dignity, and patience. Minimum Job Qualifications Education: High school diploma or GED required. Bachelor's degree preferred or equivalent four years of relevant IDD experience. (May vary by state requirements) Experience: Four Years of Supervisory or Case Management Experience (may vary by state) and two to three years of previous leadership experience and IDD experience. Travel/Flexibility – Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve. #J-18808-Ljbffr Ablelight