Help Desk Analyst I - Tech Support & Customer Care

- Software – MS O365, Adobe Acrobat, ServiceNow - Customer service skills are very important. - Technical troubleshooting skills a must - Ability to communicate both oral and written. - Years of Relevant Experience: 1 to 3 years field experience Job Summary: - Provide technical assistance, support, and advice to end users for hardware, software, and systems. - Provide hands-on technical assistance to business and technical users. - Investigate and resolve computer software and hardware problems of users. - Serve as a contact for level 1 support. - Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. - Determine whether problem is caused by hardware, software, or system. - Answer questions, applying knowledge of computer software, hardware, systems, and procedures. - Talk with technical and non-technical co-workers to research problem and find solution. - Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic. - software or by listening to and following instructions. - Experienced with a variety of call-tracking software and systems. - Reads trade magazines and engages in independent study to maintain current industry knowledge. - Follow quality standards and displays strong customer service skills. - Ability to work in a team environment. - Complete assigned tasks. - Strong communication skills; both written and spoken Apply Now Fields with * are required What is your full name? How can we contact you? Where are you located? What is your preferred method of communication? File Upload: (only PDF, DOC, DOCX are accepted) #J-18808-Ljbffr