Cafe and Catering Assistant

Job Description

Job Description

POSITION SUMMARY:

The Cafe and Catering Associate is responsible for catering the banquet services and managing the café registers. This position setups up tables and food service areas for catering events, manages the café cash registers by greeting and welcoming guests, collecting payments, and providing pricing information. This position ensures a warm and welcoming guest experience to all customers. This role is required to work evenings, weekends, and holidays as scheduled.

Must be able to work varying event shifts falling anywhere between 5a - 10p. 

This is a temp-to-hire position with the expectation of being a long term assignment if performing well.

ESSENTIAL JOB FUNCTIONS:

1. Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable

attendance to meet the needs of the business, including attending and taking part in meetings and presentations.

2. Collects payments.

3. Answers customers questions about goods or services.

4. Helps customers find products and pricing information.

5. Issues receipts, refunds, credits, or changes due to customers.

6. Greets customers entering and exiting the establishment.

7. Monitors and balances the cash register.

8. Calculates and records the total amount of transactions.

9. Resolves and or escalates any complaints from customers to the supervisor.

10. Maintains a clean work area and maintains personal hygiene.

11. Communicates with staff involved with scheduling catering clients regarding menu requests, and

special delivery requests.

12. Prepares, assembles, and sets up catering requests for delivery.

13. Delivers, set ups, and service catered events.

14. Cleans up and returns catered events to their respective parties.

15. Maintains an “on time” delivery schedule for catered events.

16. Acts as the “Guest Services Contact” for catered event participants.

17. Organizes and maintains all conference area locations including storage areas.

18. Keeps all equipment services ready and inventoried.

19. Participates in assignments/projects, which achieve the established goals of manager and the client.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

Education/Experience:

• High School Diploma from an accredited school or general education development (GED)

certificate

• 1 year of experience working in a kitchen or restaurant environment preferred

Certificates, Licenses, and Registrations:

NA

Cafe and Catering Associate Temp Job Description

Special Knowledge/Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential function

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to

perform the essential functions. (For best performance, the job holder in this position would be

expected to show the right knowledge, skills, and abilities in the listed areas.)

• Knowledge of basic cooking and baking skills, culinary terms, commercial food service

equipment & quantified cooking

• Courtesy and tact in dealing with guests, co-workers, as well as others in the community

• Ability to perform basic arithmetic, including the use of percentages

• Excellent written and verbal communication skills

• Ability to work with a diverse population

• Strong administrative, organization, and follow-through abilities

• Strong internal and external customer interaction skills

• Time management skills and the ability to multi-task

COMPLIANCE:

Carries out responsibilities in accordance with HFB policies.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral

instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

To perform this job successfully, an individual must be able to perform each essential function

satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability

needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to

perform the essential functions. (For best performance, the jobholder in this position would be expected

to show the right knowledge, skills, and abilities in the listed areas.)

COMPETENCIES:

Action-Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the

Fly / Perseverance / Self-development / Listening / Peer Relationships / Integrity and Trust /

Functional/Technical Skills

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee

to successfully perform the essential functions of the job. While performing the duties of the job, the

employee is required daily to analyze and interpret data, communicate, and remain in a standing or

stationary position for a significant amount of the workday; and often access, input, and retrieve

information from the computer and other office productivity devices. The employee must regularly

move about the kitchen and around the facility, use hands, wrists, and fingers to grip, type, and write.

The employee must frequently lift 25 pounds. The employee will need to have the average ability to

hear horns, warnings, and alerts associated with a warehouse.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those employee encounters

while performing the essential functions of this job. The job is generally performed in a kitchen

environment, the employee is frequently exposed to wet and/or humid conditions, strong food-related

Cafe and Catering Associate Temp Job Description

smells, and outside weather conditions. The noise level in the office environment is typically quiet, but

the employee will be occasionally exposed to loud noise levels (e.g., horns, fans).

TRAVEL REQUIRED:

No travel is required for this role.

This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may

require flexibility (e.g., times of disaster, community events, company events).

*Is legally able to work in the United States.

Full-Service Staffing Firm

Company Description

Full-Service Staffing Firm