Principal Technical Program Manager - AI

Role Description

Reporting to the VP of AI for Motorola Solutions, the Principal Technical Program Manager will be a critical, high-impact leader who thrives on turning highly ambiguous concepts into enterprise-scale AI products and solutions. They will be responsible for driving the strategy and measurable success of our core Artificial Intelligence efforts. This role is pivotal in managing the lifecycle and adoption of central AI models and foundational AI infrastructure built by our organization and consumed by downstream product teams for their features. This includes building enterprise-scale cloud and edge AI platforms, ensuring that our AI investments translate into quantifiable, improved customer outcomes.

Key Responsibilities

• Drive and coordinate efforts across the central AI organization and all dependent product teams to ensure the seamless, end-to-end delivery of AI features and products that demonstrably deliver value for our end customers.
• Work across various product teams to define and implement ways to establish and measure a systemic link AI model performance and customer outcomes.
• Drive strategic programs to integrate AI/ML into our internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on the impact of these tools on engineering velocity and quality.
• Design, implement, and maintain a high-value, executive-facing dashboard that tracks all key AI impact metrics, development efficiency metrics, and overall organizational goals.
• Own the organizational mechanism for driving transparency and alignment with partner product teams.
• Provide immediate program management and definition for critical projects, including bringing initial definition to highly ambiguous product concepts and conducting early-stage customer/partner discovery.

Qualifications

• 10+ years of technical program management experience, with significant time spent leading complex, cross-functional programs in AI/ML research and platforms.
• Deep understanding of AI and Machine learning, Machine Learning lifecycle (MLOps), data platforms, and the challenges of building and deploying central, reusable AI infrastructure and models.
• Ability to engage in technical discussions with engineering teams, understand key concepts and provide guidance and support.
• Proven experience defining and implementing metrics frameworks (KPIs, OKRs) to measure the success of core technology platforms and drive organizational change and accountability.
• Strong analytical skills, with experience working with AI performance metrics (e.g. Precision/Recall), real-time video processing, and inference optimization.
• Demonstrated ability to operate at a Principal level, influence senior leaders across organizations, drive consensus, and communicate complex technical and strategic concepts clearly and concisely.
• Excellent oral and written communication skills, with the ability to present ideas, roadmap elements, and business cases to both technical and non-technical stakeholders.
• Customer-focused with a track record of building strong relationships and understanding customer needs.
• Experience in public safety, security-focused software (e.g., video security, evidence management), mission-critical systems, or emergency communications is a plus.
• Experience bringing initial definition to "highly ambiguous" product concepts and conducting early-stage discovery for emergent initiatives.

Requirements

• 10+ years of technical program management experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!