Barista/Cafe Attendant

The Resort at Glade Springs

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts as well as access to our fitness center and indoor pool!

About the Role

The Barista/Cafe Attendant plays a vital role in creating a welcoming and enjoyable experience for all customers by preparing and serving high-quality coffee and other beverages & food items. This position requires attentiveness to customer preferences and the ability to efficiently manage multiple orders while maintaining a clean and organized workspace. The role also involves handling cash and electronic transactions accurately, ensuring smooth daily operations. Additionally, the Barista/Cafe Attendant contributes to inventory management by monitoring stock levels and communicating needs to management. Ultimately, this position is essential in fostering a positive atmosphere that encourages repeat business and customer satisfaction.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a cafe or food service environment.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and perform repetitive tasks.
• Legal authorization to work in the United States.

Preferred Qualifications

• Experience as a barista or in coffee preparation.
• Knowledge of coffee brewing techniques and equipment.
• Food handler certification or similar health and safety training.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Prepare and serve a variety of coffee drinks and other food & beverages according to established recipes and customer preferences.
• Greet customers warmly, take orders accurately, and provide recommendations when requested.
• Operate cash registers and handle payment transactions with accuracy and integrity.
• Maintain cleanliness and organization of the cafe area, including equipment, counters, and seating areas.
• Monitor inventory levels and assist with restocking supplies as needed.
• Adhere to all health and safety regulations to ensure a safe environment for customers and staff.
• Collaborate with team members to ensure efficient workflow and excellent customer service.

Skills

The required skills such as customer service and basic math are essential for accurately taking orders, processing payments, and ensuring customer satisfaction throughout each interaction. Attention to detail and multitasking abilities help the Barista/Cafe Attendant manage multiple orders efficiently while maintaining quality and speed. Preferred skills like knowledge of coffee brewing techniques enhance the ability to prepare beverages that meet or exceed customer expectations, contributing to a positive cafe experience. Communication skills are used daily to engage with customers and team members, fostering a collaborative and welcoming environment. Additionally, organizational skills support maintaining cleanliness and inventory, which are critical for smooth daily operations and compliance with health standards.