PrEP Engagement Manager

PrEP Engagement Manager

The PrEP Engagement Manager leads Mazzoni Center's comprehensive PrEP outreach, engagement, and retention initiatives to ensure equitable access to HIV prevention services and sustained patient participation in care. This role is responsible for implementing data-informed strategies that increase PrEP initiation, strengthen patient engagement, and improve long-term retention across the PrEP care continuum. The Manager builds structured engagement pathways from community touchpoints to clinical services, and ensures proactive follow-up for patients requiring quarterly monitoring, lab compliance, and medication adherence support. A core function of this role includes working closely with Mazzoni Center's Clinical Pharmacist to evaluate program data, identify gaps in care, and implement operational and programmatic interventions that improve efficiency, patient outcomes, and equity in access.

Key Responsibilities:

Program Leadership & Oversight:

• Participate in strategic planning to expand PrEP access and retention initiatives.
• Work collaboratively to develop workflows that integrate PrEP access and retention efforts into clinical and support services.
• Collaboratively develop and implement PrEP and nPEP operating procedures and ensure compliance with agency regulations and funding requirements.
• Ensure issues or concerns encountered or raised by patients are resolved, including troubleshooting any crisis with patients and/or care team.
• Assign case coverage and/or provide coverage to the program staff as needed.
• Monitor team/program performance and ensure program is meeting goals and strategic objectives.

Retention & Patient Engagement Strategy:

Work with clinical leadership to develop and implement retention strategies, including missed visit follow-up protocols, lab monitoring adherence tracking, and medical refill monitoring.

• Establish escalation protocols for patients lost to follow-up.
• Identify and address potential barriers to PrEP use, including access to medication, insurance challenges, and social determinants of health.
• With clinical leadership, collaboratively develop patient education materials about when and how to stop PrEP if desired, when and how to reinitiate PrEP in the future, when to call a healthcare provider with questions, and when and how to schedule an appointment with Mazzoni Center.
• Support clinical staff at Mazzoni Center to retain and empower patients in the PrEP program by:
• Confirming quarterly appointments are scheduled with a healthcare provider.
• Ensuring patients are compliant with quarterly baseline bloodwork appointments.
• Coordinating medication refills.
• Reapplying for medication assistance programs in a timely fashion.
• Conducting Rapid HIV Tests as part of ongoing PrEP care.
• Dispatch remote lab screenings/test kits as a part of ongoing PrEP care
• Making reminder phone calls to patients with upcoming appointments.
• Link patients into PrEP or nPEP.
• Ensure referrals to other healthcare services are provided and as needed, including mental health support, substance abuse treatment, or linkage to other basic needs services.
• Support linkage to care efforts for PrEP participants who may be newly diagnosed with HIV.

Data, Reporting & Quality Improvement:

• Collect, prepare, and report services and activities completed in a timely manner to internal and external entities.
• Ensure documentation of all patient encounters in the electronic medical records within 48 hours, including but not limited to phone conversations, counseling sessions, HIV rapid test results, and medication pick-ups.
• Oversee submission of applications for manufacturer patient assistance programs when appropriate on behalf of uninsured and/or underinsured patients, monitor status of PrEP applications, and resubmit prescription requests in a timely fashion.
• Collaborate with healthcare providers to ensure the program facilitates seamless PrEP care and timely follow-up appointments.
• Participate in quality improvement activities and collaborate with QI team on PrEP and nPEP initiatives.

Supervisory Responsibilities:

• Direct supervision of PrEP Retention Coordinators.
• Provide coaching and professional development and conduct performance evaluations.
• Recruit, support hiring, and onboard new staff.

Other Responsibilities:

• Demonstrate ability to embody and uphold Mazzoni Center's core values: Respect for People, Patient-Focused, Inclusivity, and Integrity in all aspects of work.
• Protect patient information and records at all times in compliance with agency confidentiality policies, ACT 148 and HIPAA.
• Participate in internal and external meetings, as assigned.
• Represent Mazzoni Center at various venues to promote services.

Education, Training, License and Certification, Skills and Experience:

• Master's degree in healthcare, public health, social work, or a related field required.
• 3-5 years' experience in HIV prevention, patient counseling or education, or case management is required.
• Two (2) years' experience in hiring and managing staff, and developing high performance cross-functional team.
• Knowledge of PrEP, nPEP, and HIV treatment.
• Proven track record of organization and attention to detail, and ability to respond promptly to requests, anticipate agency needs, and maintain efficient clinical operations.
• Strong communication and interpersonal skills to build rapport with patients and healthcare providers.
• Ability and willingness to work with diverse populations.
• Proficiency in data management and reporting using electronic health records and computer literacy in Microsoft Word, Teams, and Excel.
• Bilingual preferred.
• PA HIV Testing Certification is preferred.

Clearances:

• Background checks are required, including Criminal Background Clearance, Child Abuse Clearance, and FBI Clearance.

Physical Requirements:

• The ability to stand, sit and walk for extended periods of time.
• The ability to lift objects greater than 35 pounds.
• The ability to communicate using written and spoken words.

The above statements describe the general nature of the work being performed by the individual assigned to this position. This is not intended to be an exhaustive list of all responsibilities and duties. Employees may be directed to perform tasks other than those specifically described in this description.

[1] Mazzoni Center is committed to the principles and practice of equal employment opportunity and to the full inclusion of all qualified individuals. As part of this commitment, consistent with the Americans with Disabilities Act, the Pennsylvania Human Relations Act, and the Philadelphia Fair Practices Ordinance, it is Mazzoni Center's policy to provide reasonable accommodation to perform the essential functions of this position when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.