Cash/Claims Processor Assignment
AVA Consulting
Job Title
Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.
Major Duties And Responsibilities
- Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
- Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
- Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
- Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop self-remediation plan when standards are not being met.
- Works with manager to provide strong customer service and communication with internal and external clients.
- Communicates with manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
- Runs assigned queries and reports weekly / monthly
Basic Qualifications
- High School diploma
- 3+ years of experience in cash application or insurance related processes
- SAP knowledge and experience
- High level knowledge of MS Excel
- Ability to quickly grasp and retain information and concepts
- Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
- Strong customer service and communication skills, both oral and written
- High level of detail orientation, ability to work well under pressure and multi-task/prioritize issues
- Flexibility working in both a team and individual environments
Preferred Qualifications
- Previous AS400 knowledge and experience
- Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products
- Prior experience/knowledge of vision benefits and/or insurance industry
$22.55 per hour
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