Inbound Sales Representative

Overview

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. With our industry-leading training program, you are positioned to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

What Good Fit Looks Like

We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This role relies on building relationships and turning training knowledge into customer wins. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrive in a fast-paced environment with change and ambiguity

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting

Locations and Compliance

• All MCI Locations – Must be authorized to work in the country where the job is based.
• Subject to program and location of the position – willingness to submit to Level II background and/or security investigation with fingerprint (contingent on results).
• Must be willing to submit to drug screening (contingent on results).

Work Environment

This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. Occasional movement of office tasks may be required, including lifting up to 40 pounds.

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives designed to support and reward our team members, with details varying by geography.

• Paid Time Off and holidays
• Incentives and rewards program with cash bonuses and prizes
• Health benefits for full-time employees after the introductory period; MEC medical plans after 30 days (options vary by location)
• Retirement savings options
• Disability and life insurance options
• Career growth and internal promotion opportunities
• Paid training
• Casual dress code

EEO and Diversity

At MCI, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. We provide reasonable accommodations to qualified applicants with disabilities as required by law. MCI is an equal opportunity employer.

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