Technical Sales Coordinator - Whitehall, MI

Job Description

Job Description

Job Roles

• Global Awareness --understands contribution of various functions to ensuring customer satisfaction; recognizes capacities, navigates competing priorities; supports customer demand and requirements; identifies and acts on trends and patterns
• Facilitator --fosters alignment between internal and external functions; oversees processes; addresses details as needed from an informed position; intervenes to ensure key metrics like delivery are on track; eliminates blocks and bottlenecks
• Relationship and communication --interacts with a wide variety of internal and external stakeholders; facilitates communication and information exchange between stakeholders; speaks the language of the business and the language of the customer; protects interests such as IP, yet advocates for the customer; emphasizes common goals; builds rapport; involved in customer visits
• Organization and structure --detail and follow through oriented; adheres to systems and timelines; handles significant data input; monitors inputs and feedback; serves as a resource for customer and internal stakeholders; possesses project management talent; systematizes key elements based on product cycles; centralizes and shares tribal knowledge
• Technical savvy --understands technical requirements and associated tooling; addresses issues related to yield, quality, cost, etc. and interacts with functional experts to facilitate solutions and communication to involved parties
• Service and responsiveness --first point of contact for feedback; helps internal stakeholders perform better with customer insights; helps external stakeholders by providing their internal voice; thinks critically and prioritizes well; timely in response and action
• Business awareness --understands strategy and processes that support it; recognizes role and contribution toward critical metrics such as revenue and margin; manages short and long term projects
• Influence --persuades without direct reporting authority; willing to have tough conversations; operates with a global mindset including customer perspectives; individualizes and customizes to achieve outcomes; presents well to a variety of audiences
• Informal development --educates and enables associates on processes, technical requirements and customer demands; enables associates to respond to customers with greater confidence and presence; improves feedback loops and drives customer metrics by sharing information; creates shared systems and information with consistent delivery

Responsibilities:

• Mentor a multi-disciplinary inside sales team, including customer service reps and technical coordinators
• Manage a "team of teams" structure to foster collaboration between engineering, production planning, customer service and quality assurance groups
• Develop team KPIs, provide regular performance feedback, and drive accountability across groups
• Serve as the primary liaison between internal teams and external customers for customer-facing expectations in deliverables
• Translate technical requirements and drawings into actionable deliverables and quotations
• Evaluate tooling health statuses and identify gaps that require immediate attention and escalation
• Collaborate with engineering and manufacturing to assess feasibility, lead times, and cost implications
• Standardize communication processes and sales documentation across teams to ensure consistency and quality
• Identify and eliminate process bottlenecks in the order-to-delivery cycle
• Partner with field sales and account managers to understand customer programs, priorities, and challenges
• Ensure timely and accurate communication of order status, technical clarifications, and delivery timelines
• Analyze sales and operational data to identify trends and recommend strategic improvements.
• Support demand forecasting and capacity planning efforts in collaboration with production management

Basic Qualifications

• Bachelor’s degree from an accredited institution
• Minimum of 3 years of customer facing experience in a customer service, sales, quality or engineering role
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Howmet Aerospace, headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company’s primary businesses focus on jet engine components, aerospace fastening systems and titanium structural parts necessary for mission-critical performance and efficiency in aerospace and defense applications, as well as forged wheels for commercial transportation. Howmet Aerospace is transforming the next phase of more fuel-efficient, quieter aerospace engines and sustainable ground transportation. For more information, visit