Dispatcher

Job Title: Dispatcher
Job Location: Des Plaines-USA-60016
Work Location Type: On-Site
Salary Range: $28.00 - 28.00 per hour

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

Schedule and dispatch work crews

Main Accountabilities

• Monitors the proper staging of the galleys on the dock making sure that all galleys are available for uploading based on the dock sheet;
• Directs the actual loading of the galleys into the trucks and extends help to teams under time constraint;
• Coordinates with the controller/supervisors on any changes of flight assignment to respective teams;
• Ensures that all equipment changes are being staged properly and meets the appropriate service ready time;
• Verifies and covers all missing items from the galley before the same is actually loaded in the trucks;
• Ensures on-time dock departure of the teams in coordination with the dispatcher;
• Regularly checks the cooler and the entire loading dock for carts or items that might have been left by the teams;
• Covers any missing or requested items in the field when the same is not available in the Ramp Lead van;
• Caters extra-sections or even regular flights when manpower is shorthanded;
• Ensures that dock movers and loaders are cleaning the truck boxes before loading flights on the truck.
• Ensures that dock, dock bays and ramp are kept clean and picked up at all times.
The Dispatcher/Controller/Lead is also in charge of the following;
• Maintains a temperature log of food items in the cooler and at the dock for all airlines
• Checks the phone messages for overnight sick-calls and calling another personnel for coverage;
• Ensures that all flights for the first bank is properly staged for on-time dock departure; and,
• Helps the supervisor for manpower requirement for the next shift and the following day.

The Dispatcher/Controller/Leads are also in charge of the following;
• Takes care of FedEx/UPS/Admiral Club Deliveries and special request from customers
• Stages ice and dairies for the red-eye flights;
• Ensures the cleanliness of the dock during and at the end of the shift;
• Performs special functions such as water service/charters in cases of very late flights and other special late-night requests from the airlines.

Knowledge, Skills and Experience

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.