Property Manager

The Village of Industry & Art is a multi-use building that includes affordable cultural worker housing, event and cultural programming, artist studio spaces, and offices. We aim to provide a well-maintained, safe, and vibrant building serving artists, cultural organizations, staff, tenants, and the public.

Position Summary

We are seeking a seasoned, hands-on Property Manager to lead the operations, maintenance, and physical plant of the Village of Industry & Art. We are in an active phase of operational setup and building evolution. This role is not just about maintaining established systems, but also about helping build and refine ones. The Property Manager will play a key role in developing processes, workflows, and operational strategies for a mixed-use adaptive reuse building that is still in its early stages of occupancy and programming.

This role will oversee tenant relations and communications (commercial + residential), budgeting, financial oversight, and reporting, vendor contracts and high-level contractor management, operational strategy and process development, team leadership and performance management, and coordination with leasing, marketing, and events teams.

Key Responsibilities

Tenant & Stakeholder Engagement

• Actively engage with tenants, partners, and stakeholders to build strong relationships, address concerns, and enhance overall satisfaction.
• Communicate building-wide updates and notices clearly, with individualized follow-up as needed to ensure understanding and compliance.
• Oversee tenant move-in / move-out logistics, ensuring smooth transitions and adherence to building procedures.
• Provide responsive, high-quality service and follow-up on all maintenance requests and operational concerns.
• Collaborate with leasing, marketing, and event teams to support tenant engagement initiatives, building activations, and community-focused programming.

Budgeting, Planning & Administration

• Manage the annual facilities and operations budget (maintenance, utilities, staffing, supplies, and contracted services).
• Monitor operational expenses and labor costs to ensure alignment with budget targets, identifying opportunities for cost savings.
• Forecast and recommend capital improvements, system upgrades, and renovations based on building needs and long-term priorities.
• Maintain accurate records: maintenance logs, inspection reports, vendor contracts, compliance documentation, and equipment inventories.
• Manage the annual operating calendar, including inspections, certifications, and contract renewals, ensuring all deadlines are met.

Team Leadership & Operational Oversight

• Supervise, train, and evaluate maintenance, custodial, and ambassador staff, fostering a positive, inclusive, and service-oriented work environment.
• Manage staffing programs, including recruitment, development, and retention of team members.
• Coordinate daily operations across departments to ensure seamless building functionality, particularly in a mixed-use, event-driven environment.
• Support event operations, including load-in / load-out logistics, and ensure the building is fully prepared and operational.

Strategic Operations & Systems

• Develop, implement, and continuously improve operational systems and processes to maximize efficiency and tenant experience.
• Utilize property management and maintenance platforms (e.g., AppFolio) to streamline workflows, track performance, and enhance reporting.
• Participate in long-term strategic planning for building growth, renovations, and operational improvements.
• Support sustainability initiatives, energy management strategies, and efficiency programs in collaboration with leadership.

Requirements

• At least 5 years of progressive leadership in property or facilities management, with a particular focus on complex mixed-use or adaptive reuse environments.
• A proven track record of managing building operations through phases of growth and operational setup, rather than simply overseeing established systems.
• Demonstrated ability to architect and implement foundational operational processes, workflows, and management systems from the ground up.
• Strong experience in vendor management, including contract negotiation and the oversight of third-party contractors and specialized projects.
• Proficiency with modern property management and maintenance platforms, such as AppFolio and Asana or similar integrated systems.
• Rigorous organizational and administrative capabilities, specifically in recordkeeping, compliance, and annual operational calendar management.
• The flexibility to thrive in a fast-paced, event-driven environment, providing support for building activations and after-hours needs as required.
• A solid understanding of physical plant systems (HVAC, electrical, plumbing) and the ability to troubleshoot and provide technical guidance.
• A Bachelor’s degree in Property Management, Business Administration, or a related field is preferred, though equivalent professional experience is welcomed.